Position: Training & Development Manager

Location: Sioux Falls 

Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise. Goal is recognized by industry leaders and is a finalist for 2022’s Lendit FinTech award.

Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $26B in assets under management.

Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for almost fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named “Best Places to Work” by the San Diego Business Journal since 2015.

Job Description:

The Training & Development Manager will report to the Human Resources and conducts company training programs and prepares business training and development programs.

Responsibilities:

• Design, develop and deliver related trainings to current and new staff in various roles.
• Facilitate and deliver instructor-led training courses, online tutorials, e-training modules related to department or company specific initiatives.
• Identify areas of improvement to increase the quality and effectiveness of learning content, presentation and/or delivery based on user feedback, business subject matter experts and/or industry research in adult learning methodology.
• Confer with management, supervisors, and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.
• Partner with the Workforce Team to schedule time for employees to take training or e-training courses.
• Provide follow up coaching to new employees after training, as needed.
• Conduct new hire quality monitoring checks to identify areas of improvement in training materials.
• Update job knowledge by participating in educational opportunities and reading professional publications.
• Perform other duties as assigned, management reserves the right to assign and reassign job functions to this job at any time.

Education & Other Minimum Requirements

• Bachelor’s degree in business administration, or related field
• 4 years of facilitating classroom training (virtual and/or in-person) in a corporate or a financial institutional setting.
• 3 years previous experience working in financial services call center environment.
• Demonstrated ability developing business training curriculum.
• Knowledge and/or familiarity with adult learning principles, and the ability to apply instructional design principles (such as ADDIE) to training development.
• Ability to maintain confidential information.
• Excellent verbal, written and presentation communication skills required.
• Ability to reason, analyze and think quickly.
• Advanced skills using MS Office products: Outlook, PowerPoint, Excel, OneNote
• Familiarity with Learning Management Systems such as Lessonly preferred.

Competitive pay with bonus, and a comprehensive benefits package that includes, but not limited to:

• 401(k) company match up to 4%
• Medical, dental, and vision coverage
• Annual HSA contribution of $1,500
• Life insurance, disability, and critical illness
• Birthday holiday
• 2 floating Community Days
• Parking reimbursement
• Discounted pet insurance
• Home office stipend
• Free snacks and drinks in the office
• Tuition reimbursement program
• Generous PTO, including Paid Parental Leave
• $2,000 Vacation Incentive Plan after 3 years $1,000 Sabbatical Day
• Community funds, wellness funds, and more

Learn more about our benefits by viewing our 2022 Employee Benefits Guide.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.