Position: Systems AdministratorLocation: Sioux Falls 

Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise. Goal is recognized by industry leaders and is a finalist for 2022’s Lendit FinTech award.

Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $26B in assets under management.

Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for almost fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named “Best Places to Work” by the San Diego Business Journal since 2015.

Job Description:

The Systems Administrator will report to the Manager, IT Operations to support and serve as the subject matter expert in the IT Infrastructure group for the internal systems that run the Launch Servicing business. This individual will be passionate about becoming an expert in each of these systems, partnering with the business to be continually innovating on ways to enhance these systems, and supporting these systems. In addition, they will be a core part of the team responsible for ensuring the reliability and availability of the overall Launch Servicing technology infrastructure.

Responsibilities:

• Manage Enterprise Contact Center Platform (VOIP)
• Manage Microsoft Windows Servers
• Manage MFT (Managed File Transfer) / Secure File Transfer (SFTP) Environment
• Manage IT Automation Platform (Active Batch)
• User Administration Tasks for Various Third-Party Systems
• Microsoft Active Directory and Group Policy Management and Administration
• Microsoft 365 Environment Management
• Recommend and implement upgrades/changes to improve performance, maintenance, and cost reduction.
• Create, define, and maintain documentation related to departmental operating procedures, policies, and guidelines.
• Assist in defining short- and long-term departmental strategies and policies.
• Facilitate escalation to external vendors to aid in problem resolution.
• Provide production systems support including release promotion.
• Educate other Launch Servicing team members in areas of technology.
• Be responsive to after-hours, technical support needs.
• Ensuring full compliance with consumer lending regulations, established procedures, and policies of Launch.
• Represent and communicate the mission and values of Launch Servicing.
• Performing ad-hoc assignments, duties and contributing to special projects as assigned.

Education & Other Minimum Requirements

• Associates or Bachelor’s degree in related field. In lieu of education, leadership may consider a combination of 5 years of applicable experience and/or technical certification.
• Minimum of three years related experience
• Extensive knowledge of supporting Microsoft Windows Servers
• Experience with Microsoft 365 (Microsoft Office 365)
• Experience with Microsoft Azure
• Experience with Hosted Voice Over IP (VOIP)
• Experience with Active Directory (AD)
• Experience with Group Policy
• Experience Supporting Multiple Business Systems
• Exposure or understanding of Microsoft SQL Server
• Experience with Managed File Transfer and/or Secure File Transfer
• Proven ability to complete assignments in a timely manner while clearly communicating and measuring progress
• Experience working with technical and non-technical end users on technology issues
• Deep understanding of latest technological trends
• Previous experience in financial services or regulated industry preferred
• Applicable certifications preferred
• Ability to perform the essential functions of the job with or without direct supervision
• Ability to perform the essential functions of the position with or without accommodations.

Competitive pay with bonus, and a comprehensive benefits package that includes, but not limited to:

• 401(k) company match up to 4%
• Medical, dental, and vision coverage
• Annual HSA contribution of $1,500
• Life insurance, disability, and critical illness
• Birthday holiday
• 2 floating Community Days
• Parking reimbursement
• Home office stipend
• Free snacks and drinks in the office
• Tuition reimbursement program
• Generous PTO, including Paid Parental Leave
• $2,000 Vacation Incentive Plan after 3 years $1,000 Sabbatical Day
• Community funds, wellness funds, and more

Learn more about our benefits by viewing our 2022 Employee Benefits Guide.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.