Recent Searches

You haven't searched anything yet.

90 Assistant Front Office Manager Jobs in Miami, FL

SET JOB ALERT
Details...
Aloft Miami Airport
Miami, FL | Full Time
$46k-66k (estimate)
6 Days Ago
Ana T Soteras D D S P A
Miami, FL | Full Time
$50k-64k (estimate)
1 Week Ago
Loews Hotels & Co
Miami, FL | Full Time
$32k-48k (estimate)
4 Days Ago
Dream South Beach
Miami, FL | Full Time
$36k-50k (estimate)
1 Month Ago
The Gates South Beach
Miami, FL | Full Time
$35k-49k (estimate)
3 Months Ago
Eden Roc Miami Beach
Miami, FL | Full Time
$40k-55k (estimate)
5 Months Ago
Nobu Hotel Miami Beach
Miami, FL | Full Time
$39k-53k (estimate)
9 Months Ago
AC Miami Wynwood
Miami, FL | Full Time
$41k-56k (estimate)
0 Months Ago
Mandarin Oriental Hotel Group
Miami, FL | Full Time
$35k-50k (estimate)
0 Months Ago
The Elser Hotel & Residences
Miami, FL | Full Time
$36k-51k (estimate)
5 Months Ago
OnePlus Healthcare
Miami, FL | Full Time
$33k-40k (estimate)
6 Months Ago
Hyatt Regency Miami
Miami, FL | Full Time
$72k-98k (estimate)
1 Month Ago
Marriott International, Inc.
Miami, FL | Full Time
$67k-95k (estimate)
8 Months Ago
Best Western Plus Miami Executive Airport Hotel & Suites
Miami, FL | Full Time
$45k-60k (estimate)
3 Months Ago
HEI Hotels & Resorts
Miami, FL | Full Time
$50k-74k (estimate)
8 Months Ago
The Balfour Miami Hotel
Miami, FL | Full Time
$50k-73k (estimate)
2 Months Ago
The Gates South Beach
Miami, FL | Full Time
$48k-71k (estimate)
5 Months Ago
The Gabriel South Beach, Curio Collection by Hilton
Miami, FL | Full Time
$48k-71k (estimate)
10 Months Ago
The Gabriel South Beach, Curio Collection by...
Miami, FL | Full Time
$48k-68k (estimate)
10 Months Ago
Highgate Hotels
Miami, FL | Full Time
$48k-71k (estimate)
10 Months Ago
One Haus
Miami, FL | Full Time
$45k-60k (estimate)
4 Days Ago
The Elser Hotel & Residences
Miami, FL | Full Time
$48k-67k (estimate)
10 Months Ago
Fontainebleau Florida Hotel
Miami, FL | Full Time
$68k-89k (estimate)
10 Months Ago
Driftwood Hospitality
Miami, FL | Full Time
$40k-60k (estimate)
1 Week Ago
Driftwood Hospitality Management
Miami, FL | Full Time
$40k-60k (estimate)
2 Weeks Ago
Fontainebleau Florida Hotel
Miami, FL | Full Time
$102k-133k (estimate)
10 Months Ago
Sales Bizlab
Miami, FL | Full Time
$39k-49k (estimate)
1 Week Ago
Assistant Front Office Manager
$36k-51k (estimate)
Full Time 5 Months Ago
Save

The Elser Hotel & Residences is Hiring an Assistant Front Office Manager Near Miami, FL

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space. Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition.

Overview

The Assistant Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities

  • Works closely with Sales and Reservations in order to fulfill all special requests for groups, VIP’s, etc.
  • Assist daily in the guest reception.
  • Responds daily all social media feedback, follow up with guest as well as internally.
  • Communicates effectively and genuinely with guests, team members and other departments.
  • Assists and often leads guest service training initiatives within the front office department
  • Maintains a friendly and caring demeanor at all times in a fast paced environment.
  • Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress.
  • Demonstrates team work by co-operating and assisting colleagues as needed.
  • Provides all Front Desk Assistant job duties like registering guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates; preparing for group check-ins and check-outs, and VIP arrivals
  • Maintains and updates all guest profiles
  • Reviews all daily and future reservations in order to accommodate special requests, makes amenity cards, works closely with IRD and PH to communicate all F&B requests
  • Works with all new hires for FD training.
  • Interviews, hire and train guest services agents
  • Becomes informed of events/functions in the hotel during shifts.
  • Maintains a house bank and keeps an accurate report of daily receipts and deposits.
  • Is able to work with and understand basic financial data and information.
  • Is able to find guest centric solutions
  • Promotes hotel services, facilities and outlets, provides the guest with information such as local attractions and directions, using the James Report to increase guest satisfaction.
  • Is able to take or assist with reservations.
  • Is able to assist at PBX.
  • Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problems, complaints or unhappy guests.
  • Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive.
  • Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards.
  • Maintains a good relationship with repeat guests and their special requests.
  • Is able to supervise a shift when needed.
  • Works closely with Sales and their VIP Clients.
  • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shifts as well as communicates effectively the policies and procedures to other team members of the hotel.
  • Has knowledge of and assists in all emergency procedures as required.
  • Attends all mandatory meetings and training classes.
  • Has knowledge of the names, titles and positions of key people within the hotel.
  • Has knowledge of the hotel’s surrounding area, such as pharmacies, theaters, Public Transportation, Retail, and Restaurants etc.
  • Completes all checklists as assigned.

Qualifications

  • A 4-year college degree and at least 1 year of related experience required.
  • Supervisory experience required. Labor experience and OPERA experiences preferred.
  • Must be proficient in Windows, Company approved spreadsheets and word processing.
  • Long hours sometimes required. Two overnight shifts with this position. 
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

Job Summary

JOB TYPE

Full Time

SALARY

$36k-51k (estimate)

POST DATE

10/02/2022

EXPIRATION DATE

03/06/2025

Show more

The Elser Hotel & Residences
Full Time
$31k-40k (estimate)
2 Weeks Ago
The Elser Hotel & Residences
Full Time
$36k-57k (estimate)
2 Months Ago
The Elser Hotel & Residences
Full Time
$81k-103k (estimate)
2 Months Ago

If you are interested in becoming an Assistant Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Front Office Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Assistant Front Office Manager job description and responsibilities

Prioritize and delegate daily work responsibilities to front desk staff.

04/18/2022: Gary, IN

Train and guide front desk staffs to provide quality customer services.

02/02/2022: Casper, WY

Assistant Front Office Managers monitor front desk operations and supervise front office employees.

03/23/2022: Savannah, GA

The Assistant Front Office Manager oversee various tasks to ensure the smooth operations of a hotel or physicians front desk area.

01/24/2022: Rockford, IL

Assistant Store Managers complete management and organizational tasks that support the efficiency of a store operation and promote a great shopping experience for store patrons.

02/14/2022: Omaha, NE

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Assistant Front Office Manager jobs

Aspiring applicants should know that it will be part of their task to explain all hotel policies and pricing to front office staff once hired as a Assistant Front Office Manager.

04/08/2022: Nashville, TN

Keep browsing and reading to learn more about some task and responsibilities as an assistant front office manager.

01/19/2022: San Bernardino, CA

Gain relevant office management experience.

02/24/2022: San Diego, CA

Become proficient with Microsoft Outlook, Excel and Word.

03/17/2022: Saginaw, MI

Candidates who has a superior attention to detail whp can contribute organizational and communication skills to support the smooth and efficient functioning of an office can be an edge when applying for Assistant Front Office Manager role.

01/27/2022: San Bernardino, CA

Step 3: View the best colleges and universities for Assistant Front Office Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
Show more