Description

IT Support Technician

About Einstein Charter Schools:

Founded in 2005, Einstein Charter Schools is a top performing, tuition free, open admissions network of 4 schools in New Orleans East, serving grades PK-12. Authorized by the Orleans Parish School Board, we service the needs of more than 1,700 students, over 30% of whom receive ELL services. Since opening in 2006, Einstein’s Village De L’ Est campus amassed six years of unprecedented, continuous academic gains, removing the school from the severely underperforming list and leading us to replicate the school three times in four years.

Continuing our record of success, after opening Einstein Charter School at Sherwood Forest in the fall of 2013, we founded Einstein Charter Middle and Einstein Charter High in the former Sarah Towles Reed High School facility. By 2020 we anticipate serving the needs of over 3,000 students in grades PK-12 across five schools. Our ambitious plan has been funded by the United State Department of Education when we received the Charter School's Program grant for replication and expansion of High Quality Charter Schools in 2015.

POSITION OVERVIEW

The IT Support Technician supports users who are experiencing problems with their computer or software. Support can be provided in person, over the phone or online. The IT Support Technician addresses issues ranging from network systems to individual desktop computers. Duties include troubleshooting to detect and solve technical problems, installing and updating required hardware and software and recommending computer products or equipment to improve company productivity. 

KEY RESPONSIBILITIES

1. IT help desk
2. Instructional Technology Support
3. Manage Clever and provide instructional technology support 
4. Technology Purchasing 
5. Basic Technology Repair 
6. Technology tracking system maintenance within the school 
7. Communicate regularly with school administrators and leaders on school campuses regarding technology issues and concerns. 

Requirements

EDUCATION

• Education: College/technical degree or significant equivalent work experience required. 
• Ability to articulate and communicate complex technology concepts effectively 
• Strong problem solving skills and ability to manage tasks independently. 
• Strong documentation and oral, written and communications skills. 
• Self--motivated team player, able to set priorities and manage to deadlines. 
• Excellent trouble--shooting, communication and customer service skills. 
• Exhibits a professional image and presence in making oral and written presentations. 
• Driven for results, with the ability to maintain a sense of urgency and commitment to the goal of achieving results quickly. 
• Team player with strong interpersonal and communication skills, high integrity and strong ability to take accountability and follow through. 
• Should possess a belief in the power of education to change a child’s future. 

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in classrooms, offices, work stations and meeting rooms.

The position requires occasional walking, standing, sitting, bending, stooping, kneeling, crouching, crawling, and lifting/carrying work related items weighing less than 40 pounds, such as books, papers and presentation materials. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Attendance at conferences and professional development is required. Work involves everyday risks and discomforts which require normal safety precautions when operating equipment or performing job duties. May work prolonged or irregular hours and must be able to maintain emotional control under stress.

Evaluation

• Analysis of help desk completion tickets 
• Evaluated by the School Operations Manager

Compensation is commensurate with experience. 

Einstein Charter Schools welcomes all applicants and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, military status, or any other protected grounds in any of its activities or operations, including hiring.