As a Full Time Reservations Agent, you will be the first point of contact for travelers looking to book accommodations as well as recommending local attractions, eateries and more! The ideal candidate will possess excellent communication skills and have a love for travel and hospitality. Additionally, candidates must be able to multi-task, think creatively to problem solve and have a strong eye for detail. This position is full time. The ideal candidate will have open availability to work nights (3pm-11pm) and weekends. We offer a competitive starting wage of $16 per hour, plus benefits!
Responsibilities :

• Handle guest inquiries via phone, email, and online platforms, providing accurate and detailed information about our hotel, room types, rates and special packages
• Assist guests in the reservation process, understanding their needs, and recommending suitable accommodation options
• Process reservations accurately and efficiently, ensuring that all guest information is recorded correctly in our system
• Collaborate with other hotel departments, such as housekeeping and Sales and Catering, to ensure seamless guest experiences
• Upsell hotel amenities, services, and packages to enhance guests; stays and maximize revenue
• Resolve guest concerns or issues promptly and professionally, finding appropriate solutions to ensure guest satisfaction
• Stay updated on hotel policies, procedures, and promotions, sharing information with guests to provide a flawless experience
• Maintain a high level of professionalism and confidentiality when handling guest information and payment details
• Assist with administrative tasks, such as filing, data entry, and report generation to support the reservations and front office department

Qualifications :

• Previous experience in a hotel reservations role or customer service position is preferred but we welcome individuals with a passion for delivering exceptional guest experiences.
• Outstanding communication skills, both verbal and written, with the ability to engage and connect with guests
• Strong organizational and multitasking abilities, thriving in a fast paced environment
• Attention to detail and accuracy in handling reservation information and guest requests
• A positive attitude and a genuine passion for providing outstanding customer service
• Knowledge of location attractions, events, and services is a plus, allowing you to assist guests with their inquiries effectively

Perks & Benefits We hire the most highly qualified people available and provide a competitive benefits package which includes:

• Free employee parking underground
• Free employee meal every shift
• Discounted hotel rooms
• Discounts at Circ and Starbucks
• 401-K matching retirement plan
• Paid time off
• $1,000 employee referral bonus!
• Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
• Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada
• Pet Insurance for part time and full time employees
• A vibrant and inclusive work environment that values teamwork and celebrates your contributions!

Full-time positions also offer:

• A rich Quartz health insurance plan - Our best plan has NO deductible!
• Delta Dental insurance
• Vision insurance
• Company-paid basic life insurance and short term disability
• Flexible Spending Account (FSA)
• Additional life insurance policy

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.