The Doyle Collection

At The Doyle Collection we are leaders in development and setting standards of excellence in the luxury hotel sector, one of the world's most dynamic and successful industries. A select group of urban havens in six major cities throughout Ireland, the UK and the USA, The Doyle Collection employs over one thousand of the most skilled, professional and dedicated people that the industry has to offer. Our hotels inhabit the most fashionable quarters of the most sought-after cities, and each one is a unique reflection of its setting, providing business and leisure travellers with a truly memorable luxury experience.

The Dupont Circle Hotel, located in Washington DC is seeking a full time front desk agent to provide all front office reception duties to include checking guests in and out of the hotel, assisting guests with questions and concerns, handling phones and all other responsibilities to support world class luxury service.

Key Responsibilities:

• To ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner.
• To liaise with the front office team in finding opportunities to "surprise and delight" our guests whenever possible.
• To anticipate guests needs and ensure that service is provided to the level they require and beyond their expectations.
• To work and lead through the Company's Proud Values:
  • We meet every guest with a smile, a greeting and an enquiry
  • We love saying YES to our guests
  • We are Proud of our work, and respect everyone we work with
• To have a thorough knowledge and understanding of all standards of performance and delivery within all front office departments.
• To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times
• To answer the switchboard and hotel telephone as per Company standard of service.
• To develop a strong working relationship with colleagues in your department and related departments.

The ideal candidate for this position:

• Must have previous experience in a similar role in a luxury hotel or other upscale customer service environment.
• Must be flexible, enjoy a challenge, and is able to work outside the comfort zone while maintaining the ability to be objective and positive.
• Comfortable with technology. Experience with hotel PMS systems is helpful but not required.
• Be courteous and focused on providing a consistently high standard of service.
• Must be a team player with the ability to multitask.
• Must be standards driven and detail orientated, with the desire to progress within the luxury market.
• Maintain a professional image at all times through appearance.
• Must possess excellent communication and interpersonal skills, friendly and genuine.
• Must be able to work a flexible schedule to include am or pm shifts and weekends.
• Must be able to meet the physical demands of the job with or without reasonable accommodation. The position includes standing for up to 8-hour shifts, occasional bending, stretching, reaching, etc

Front Desk agents should be able to work a flexible schedule to include AM (typically 7am -3pm) or PM shifts (typically 3pm -11pm), and have weekend availability.

Benefits package: all team members are eligible for the following perks

• Competitive salary
• Low cost medical benefits
• Paid vacation, holidays and sick
• 401k with a company match
• Meals on Duty
• Employee Hotel and F&B Discounts
• Educational Support
• Team member referral bonus
• Uniforms and uniform care

The Doyle Collection is an equal opportunities employer.

We do not require the assistance of recruitment agencies at this time.