The Help Desk Technician is responsible for the day-to-day support of Windows / Mac based systems in an Active Directory environment, including all computers, hardware, and software. Understanding of MS Office suite applications and basic IP network troubleshooting is essential. The job is based in Philadelphia, PA but may involve some travel to other locations in PA or NJ. Flexibility around the hours worked would be expected to cover shifts and off hour IT related / office projects. This role will expose the successful candidate to the latest cutting-edge technologies. 

What will you be doing …

Help Desk: 

• Provide assistance to all supported end-users. 
• Prioritize, Assign and Respond to all incoming support requests within agreed service timeframes. 
• Participate in call rotation to support a global Helpdesk.

Hardware \ Software: 

• New hardware & software installation and configuration.
• Assist with the IT portion of the new hire process. 
• Troubleshooting PC hardware and software
• Troubleshoot email enabled devices.
• Regular IT equipment checks.
• Liaise with third party suppliers for hardware repairs & software support. 
• Add / Move / Change user’s equipment.

Network Support: 

• User and computer account administration within Active Directory. 
• Assist the Network Administrator with networking related support / projects.
• Office installation and troubleshooting including network cabling. 

Asset Management: 

• Assist in keeping an up-to-date inventory of assets across all TCEG divisions.

What do you need to have …

Experience: 

• Support of macOS and Microsoft Windows 10.
• Support Microsoft Active Directory environment.
• Hardware / software configuration and troubleshooting.
• Working knowledge of email enabled devices.
• Basic IP Network troubleshooting skills.

Skills Required: 

• Proven customer service skills.
• Excellent verbal communication skills.
• Good organization and time management skills.
• Team player.
• Ability to multitask. 
• Basic working knowledge of MS Active Directory.
• Proficient on MS Windows operating systems and macOS.
• Good working knowledge of PC Desktop/Laptop hardware and Mac desktop/laptop hardware

Qualifications: 

• Minimum 1 years’ experience with Microsoft Windows operating systems.
• Minimum 1 years’ experience with MS Office 2016 and newer.
• Minimum 1 years’ experience with macOS. 
• Able to lift and carry up to 30 pounds.

Other Requirements: 

• Valid Driver’s License in good standing
• Microsoft Certified qualification, advantageous but not essential
• Apple Certified qualification, advantageous but not essential

Travel

• Up to 10% domestic travel

About The Creative Engagement Group

The Creative Engagement Group is made up of a flexible ecosystem of specialists across highly integrated divisions, partnering with clients to provide employee engagement, learning & training solutions, scientific engagement, capability building, live & virtual experiences, film, digital, and immersive content all underpinned by applied behavioral science.

TCEG is an equal opportunity employer – committed to encouraging Diversity, Equity and Inclusion among our people and eliminating unlawful discrimination. As an agency, we want to be truly representative of all sections of society and for all our people to feel respected and able to give their best. Our aim is to create a culture where equality, fairness and respect for all our people happens autonomously.