Engagement Coordinator

Participate Learning is a force for good that connects teachers and students through global education programs to foster human understanding and create peace around the world. We offer purpose-driven, challenging work in a collaborative environment, foster a flexible and open culture, and encourage employees to pursue their professional and personal passions.

As part of our B Corp commitment, one of the important measures of the success of our business is the positive impact we make on our employees. Our work inspires everyone to be change agents, bringing more empathy and connection to the world.

At Participate Learning, our most important asset is our staff. We offer a comprehensive benefits package that reflects this. We offer health coverage, flexible spending accounts, paid disability, maternity/paternity leave, generous vacation, paid sick time and federal holidays. Additional perks include 401(k) match, adoption assistance, infant-at-work program, work-from-home options, cell phone reimbursement, fully-stocked kitchen, onsite gym, and volunteer time off. 

As a global education company, we encourage lifelong learning and support our employees' pursuits through tuition assistance, learning a new language, and annual professional development funds.

About You

You are an energetic, highly motivated individual with excellent interpersonal and communication skills. You can produce memorable engagement experiences from conception to completion, which reflect Participate Learning’s brand and demonstrate outstanding customer service.

You are a kind, dedicated team player. You genuinely enjoy being part of a collaborative team and helping team members and our teacher population find creative solutions to their challenges. 

You value quality over quantity. You have a keen attention to detail and believe that writing ten well-researched, intentional emails is better than one-hundred cookie-cutter emails.

You are a self-starter who values and is excited by continuous professional learning. You don’t wait for someone to teach you something new, you independently search for the knowledge and connections that will get you where you want to be. Bring your smile and positive attitude, and join our mission to unite our world through global learning!

Position Summary 

The Engagement Coordinator’s primary role is to plan, implement, and support teacher and customer facing engagement initiatives, both in person and virtual. The Engagement Coordinator is a key role working with Teacher Resources, Marketing, and Product teams, as well as other departments, to design and execute meaningful and effective virtual and in-person engagement experiences. The goal of engagement initiatives is to positively impact teacher/partner experience, success, and teacher and program retention. 

• Empower our teachers - individually and collectively - to be passionate fans of our organization and allow them to see the role they play in amplifying our brand purpose.

• Empower our teachers and position them as experts in global education. 

• Encourage and support ambassadors and partner schools and districts in telling their stories via social media, websites, etc.

• Plan, design and produce various engagement experiences such as contests, challenges and awards programs. 

• Provide admin support for tracking entries (contests, challenges, awards programs) and awarding prizes.

• Assists with logistics and administrative details related to new engagement projects and initiatives.

• Facilitate and support community engagement through a wide range of activities such as discussions, courses, resource pages, and communications.

• Liaise with department contacts to identify their needs and to ensure customer satisfaction.

• Propose ideas to improve quality of engagement experiences.

• Collaborate with marketing, Teacher Experience and Product teams as needed to promote and publicize engagement experiences.

• Collaborate with and support staff and teams involved in the planning of major events such as Arrival Orientation, Fall Orientation, Ambassador Teacher Graduation, summits, and symposiums.

• Proactively handle any arising issues and troubleshoot any emerging problems for engagement experiences.

Job Qualifications

Key Knowledge, Skill, Ability and Education Requirements (General and Specialized)

• Bachelor’s degree required

• 2 - 3 years professional work experience in customer service

• Excellent communication skills, including writing, proofreading skills, and speaking

• Proficient using the latest versions of Google office products for communications, managing tasks, preparing presentations etc. 

• Proficient at event-related administrative tasks such as mail merges, preparing agendas, etc.

• Proficient with event platforms such as Eventbrite, Zoom, and other event management tools

• Ability to manage multiple projects and work assignments from a variety of staff 

• Excellent interpersonal skills in person, by phone, and online with high professionalism.

• Ability to accomplish projects with little supervision

• Excellent customer service ethic and high expectations for quality

• Exceptional attention to detail

Key Measures 

• Client satisfaction (participants and stakeholders) from engagement experience survey feedback

• Project deliverables - goals are met on time, budget management

• Company-wide goals related to teacher and program satisfaction & retention

Other Essential Requirements

• Position requires employee to have reliable transportation and valid driver’s license without restrictions

• Due to the nature of our work with teachers and schools, COVID-19 vaccine is a requirement for new hires, however the company will consider accommodations for disability and religious reasons.