About Us:
The Brown Palace Hotel and Spa, Autograph Collection, synonymous with extraordinary service since 1892, invites you to join a new level of luxury Downtown Denver hotels. Home to a collection of 243 distinct guestrooms and suites, the hotel also boasts six unique restaurants and bars, a boutique spa and nearly 20,000 square feet of meeting space, making the Brown Palace as appropriate for an adventurous jetsetter as it is for a corporate-minded CEO.
In addition to being a part of one of the most historic hotels in Denver, team members will enjoy many additional perks of working at the Brown Palace Hotel and Spa. These perks include discounted RTD Eco Pass, free employee meals, discounts on services/F&B at the hotel and Friends and Family hotel room discounts. Come learn more about joining our team!
Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview:

The Spa Concierge is responsible for greeting all guests that come into the Spa, checks-in arriving guests, recommends spa treatments, upgrades, and retail items. Provides information to guests and visitor inquiries in person or via telephone. Maintains treatment schedules, lobby reception area, cleanliness and appearance of treatment and amenity areas. Supports the quality of service given to our guests by the Spa providers.

Responsibilities:

• Ability to work cohesively with all spa areas and co-workers as part of a team as well as assisting co-workers.
• Perform job duties as they relate to spa operations, check-in and check-out procedures, cashiering and guest reception and maintain all spa software logs, waiting lists, and reports.
• Maintain cleanliness and organization of all areas of the spa including amenities, spa lobby/retail areas, and guest facing areas.
• Maintain a professional appearance at all times, adhering to departmental grooming standards, in full uniform.
• Maintain complete knowledge of all hotel features/services, hours of operation, spa services, offerings, and adhere to all spa and hotel standards, protocols, and procedures including safety procedures and protocols.
• Maintain positive guest relations at all times, including in-house guests, day guests and telephone inquiries.
• Answer all incoming calls and inquiries in a prompt, friendly manner.
• Maintain the confidentiality of all spa guests; never disclose the names of spa guests to other guests, media or contracted staff.
• Advise all guests of spa procedures, special instructions, additional available treatments and billing procedures and directions.
• Escort all guests to the locker rooms, waiting areas, retail store or next appointment.
• Inquire as to the guests' experience and level of satisfaction with treatments and services.
• Book incoming spa reservations and appointments efficiently and accurately.
• Offer beverage and amenity to arriving guests.
• Practice yield management techniques in scheduling and booking appointments.
• Maintain guest history files on all existing guests.
• Confirm all upcoming appointments and treatments.
• Block or assign required treatment rooms and schedule therapists for incoming guests.
• Accommodate guest preferences and/or treatment changes.
• Answer any billing questions or concerns, provide gratuity procedures for team members.
• Contact appropriate departments for cleaning requests or maintenance requests.
• Ensure lobby lighting and music levels are correctly set and maintained.
• Communicate guest preferences to relevant departments and co-workers.
• Attend all departmental meetings, product and treatment education classes.
• Observe all departmental safety procedures and protocols.
• Handle emergency situations with urgency and discretion.
• Ability to work independently and take initiative with minimal supervision.

Pay rate: $18.50/hr

Qualifications:

• Previous experience in a spa or related field preferred.
• Excellent interpersonal skills; ability to create a professional and comfortable environment for all spa guests and employees. Ability to anticipate guest needs and concerns, and respond with congenial hospitality, urgency and professionalism.
• Highly organized; ability to multi-task and work well within a team.
• Computer literate; competent in learning software programs, ability to input and access data in the computer, while utilizing SpaSoft and/or Microsoft applications.

Benefits:

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ?through EyeMed.?Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matchi Finish ng funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. Our property provides an employee dining room for a free meal during your work shift.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.