The role :

The Service Specialist acts to complete service for enrollment and eligibility customer interactions and provides a high level of customer support on specific data integrity and data collection processing.

The Service Specialist interprets the Benefits Plan and communicates information to members and employers to help them make informed decisions on how to fully utilize the available Plan benefits, programs, and services.

What you will do :

• Provide accurate and concise answers to secure conversations through the benefits website with responsiveness, knowledge, and understanding.
• Process member and employer benefits transactions, maintain accuracy and production standards, and ensure accurate benefit information and record keeping by entering enrollment and eligibility information in the benefits administration system.
• Update and maintain member and employer information for benefit enrollments and changes by reviewing supporting documentation for accuracy and completeness and through critical thinking, research and problem resolution.
• Support data integrity by processing changes and corrections for member benefits resulting from exception reporting generated through various benefit administration file feeds from employers.
• Process benefits administration system entries resulting from ad hoc reports for data clean up as identified and assigned.
• Ensure compliance with procedures, assist team members in understanding plan provisions and provide feedback on development and enhancements for the Plan Operations Team.

What you need to succeed in the role :

• Critical thinking, excellent problem solving and effective time management skills.
• Excellent communication skills.
• Experience with Salesforce or similar customer relationship management (CRM) system.
• Exceptional attention to detail, excellent research and analytical skills.
• Strong ability to comprehend, interpret, and communicate healthcare, income protection and retirement benefits information for customer understanding.
• Ability to take initiative and work independently with minimal instruction and supervision and effectively contribute to a team environment.
• Ability to adapt to changing priorities.
• Ability to understand the unique needs of employers and members and relate effectively over the telephone for personalized service and support with hospitality, excellence, care and compassion.
• An ability, interest and desire to stay current on employee benefits administration and seek opportunities for professional development.

We offer a generous benefits package for eligible employees.

• Medical, dental, and vision coverage.
• Defined benefit pension plan.
• 403(b)(9) retirement savings plan.
• Generous paid time off, including sick time, holidays, and 22 days of personal leave.
• Tuition assistance.
• Employee Assistance Plan and other health and well-being resources.
• Employer-paid death benefits with opportunities to purchase additional coverage.
• Employer-paid Short-Term and Long-Term disability coverage.
• Access to the Boards education and grant assistance programs.
• Discount programs on entertainment, travel, and more.
• Satisfaction gained from working for a service-oriented employer.
• Volunteer and other service opportunities in the community at large.

Our recruiting process is simple.

If youre interested in a role at the Board of Pensions, apply online at pensions.org. If your skills match an open position, one of our recruiters will set up a phone or Microsoft Teams interview to discuss your interests, background, and skills.

Theyll also answer any questions you might have. If you are selected to continue with the recruitment process, you will meet the hiring manager and other relevant team members.

To protect the health of our staff, we encourage everyone to receive FDA-approved vaccinations that may reduce the spread of certain infectious diseases, such as the flu and COVID-19.

We are an Equal Opportunity Employer.

• The Board of Pensions of the Presbyterian Church (U.S.A.) is proud to be an equal opportunity employer We value diversity, equity, and inclusion and do not discriminate based on race;
• color; sex; national origin; age; pregnancy, childbirth, or a related medical condition; military / veteran status; marital / domestic partner status;
• physical or mental disability; medical condition; religion or religious affiliation, except where determined to be a bona fide occupational qualification;

sexual orientation; gender; gender identity or expression; genetic information; ancestry; or any other category protected by applicable federal, state, or local law.

Last updated : 2024-09-30