Primary

•  Promote, work, and act in a manner consistent with the mission of The Bean Restaurant Group.

• Warmly and graciously greet all guests and seat them at tables or in waiting areas.

• Open the front door for guests entering or leaving the restaurant when possible.

• Provide guests with menus and inform them of their server's name upon seating.

• Record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited, if available give them a buzzer.

• Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.

• Call out name and number of party when tables become available, or buzz them back to the host stand.

• Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.

• Answer telephone calls and respond to inquiries or transfer calls.

• Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and customers' concerns are addressed.

•  Inspect dining and serving areas to ensure cleanliness and proper setup.

• Inform guests of establishment specialties and features.

• Receive and record guests' dining reservations.

• Relay messages to servers and bussers as needed.

• Thank guests as they leave and invite them to return.

• Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant.

Supplemental Duties

• Take and prepare to-go orders.

• Coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.

• Clean all menus.

• Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.

• Smile!

Working Conditions

• Hours will vary from week to week.

• Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion.

• Able to understand and speak using the predominant language(s) of guests

• Able to work in a standing position for long periods of time