Host/Hostess

Johnny's Roadside Diner in Hadley, MA is looking to hire a part-time host or hostess. Are you organized, people-centric and able to effectively prioritize multiple tasks? Would you like to join a growing company with a supportive culture and rewarding team environment? If so, please read on! Johnny's Roadside Diner, a part of Bean Restaurant Group, is voted the #1 diner in Hampshire County!

This position earns a competitive wage of $14 -15/hour. If this sounds like the right opportunity for you, apply today!

ABOUT BEAN RESTAURANT GROUP

In business since 1965, we are a full-service restaurant management group. Our restaurants are located throughout western Massachusetts and Connecticut. Our values of integrity and genuine hospitality guide us, and we take great pride in what we do to ensure that customers walk out of each of our restaurants satisfied. We treat our patrons and staff with genuine care and aim to provide exceptional cuisine and unmatched customer service in our local communities.

We are a family-run company that boasts 12 restaurants and over 400 employees, yet we have never lost sight of what truly matters. We are hardworking individuals that support one another and we value our staff members for all they do to bring a sense of hospitality and service to all our patrons.

A DAY IN THE LIFE OF A RESTAURANT HOST/HOSTESS

At our restaurant, the host/hostess has the pleasure of being the first point of contact with our guests. This may be when answering the telephone to make a reservation, answering questions about our operations including questions about the menu or greeting a walk in guest. Our host/hostess sets the tone for the entire guest experience.

You escort guests to the assigned dining area, present menus, and ensure a smooth handoff to the service staff with a welcoming nature. Additionally, you'll manage reservations and a waiting list during busy periods and provide guests accurate wait time estimates. With an ability to multitask, you also handle phone calls, answer customer queries about the restaurant, and participate in side work such as managing takeout orders. You are highly observant of guests' needs throughout the dining experience and you assist fellow employees.

QUALIFICATIONS

• A team player with a hospitality first mentality and a keen willingness to learn
• Positive attitude and excellent communication skills
• Ability to stand, walk and lift heavy items for extended periods of time

Do you work well as part of a team and thrive in a fast-paced environment? Is your attention to detail exceptional? Can you think quickly on your feet and handle problems as they come? If yes, you might just be perfect for this position!

WORK SCHEDULE

This position includes includes day and evening shifts as well as weekend shifts.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 01035