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The Artmore Hotel
Atlanta, GA | Other
7 Months Ago
Four Seasons Hotels & Resorts
Atlanta, GA | Full Time
$29k-40k (estimate)
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Crowne Plaza & Staybridge Suites Midtown Atlanta
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The Westin Buckhead Atlanta
Atlanta, GA | Other
$27k-35k (estimate)
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The Westin Atlanta Perimeter
Atlanta, GA | Other
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LAQUINTA INN & SUITES
Atlanta, GA | Full Time
$27k-36k (estimate)
10 Months Ago
Barclay Hotel Atlanta Downtown
Atlanta, GA | Full Time
$27k-35k (estimate)
2 Months Ago
Comfort Inn Atlanta Downtown
Atlanta, GA | Full Time
$27k-35k (estimate)
2 Months Ago
Country Inn & Suites Atlanta Downtown
Atlanta, GA | Full Time
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Courtland Grand Hotel, Trademark Collection by...
Atlanta, GA | Full Time
$28k-37k (estimate)
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Courtland Grand Hotel, Trademark Collection by Wyndham
Atlanta, GA | Other
$28k-37k (estimate)
7 Months Ago
HEI Hotels & Resorts
Atlanta, GA | Full Time
$28k-37k (estimate)
11 Months Ago
Highgate Hotels
Atlanta, GA | Full Time
$27k-35k (estimate)
0 Months Ago
Residence Inn Peachtree Corners
Atlanta, GA | Full Time
$26k-35k (estimate)
9 Months Ago
Shepherd's Hope Health Center
Atlanta, GA | Part Time | Full Time
$27k-36k (estimate)
3 Days Ago
Spirit Mountain Recreation Area
Atlanta, GA | Part Time | Full Time
$27k-36k (estimate)
3 Days Ago
Cookunity
Atlanta, GA | Part Time | Full Time
$27k-36k (estimate)
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MCR Hotels
Atlanta, GA | Full Time
$27k-36k (estimate)
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Ideaboxpro
Atlanta, GA | Full Time
$27k-36k (estimate)
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Four Seasons Hotels Inc
Atlanta, GA | Full Time
$27k-36k (estimate)
2 Weeks Ago
Le Meridien Atlanta Perimeter
Atlanta, GA | Full Time
$27k-36k (estimate)
1 Month Ago
Homewood Suites by Hilton Atlanta Buckhead Pharr Road
Atlanta, GA | Full Time
$27k-36k (estimate)
1 Month Ago
Hampton Inn Atlanta NW Cumberland
Atlanta, GA | Full Time
$27k-36k (estimate)
1 Month Ago
Art of Healing
Atlanta, GA | Part Time
$27k-35k (estimate)
2 Months Ago
TPG Hotels & Resorts
Atlanta, GA | Full Time
$27k-35k (estimate)
3 Months Ago
Bellyard A Tribute Portfolio Hotel
Atlanta, GA | Full Time
$27k-36k (estimate)
3 Months Ago
Front Desk Agent
Other | Accommodations 7 Months Ago
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The Artmore Hotel is Hiring a Front Desk Agent Near Atlanta, GA

Overview

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Responsibilities

  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
  • Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

Qualifications

  • High school diploma or equivalent required, and college degree preferred.
  • Hotel experience preferred.
  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to stand and move throughout front office and continuously perform essential job functions.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to observe and detect signs of emergency situations.
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. 

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Summary

JOB TYPE

Other

INDUSTRY

Accommodations

POST DATE

08/12/2022

EXPIRATION DATE

12/12/2022

WEBSITE

artmorehotel.com

HEADQUARTERS

Atlanta, GA

SIZE

25 - 50

INDUSTRY

Accommodations

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The job skills required for Front Desk Agent include Front Office, Credit Card, Written Communication, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.

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If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Desk Agent job description and responsibilities

When guests are ready to depart, the front desk agent generates their final bills and checks them out.

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A Front Desk Agent ensures customers receive the best service possible from the property.

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Some front desk agents served a hotel associate apprenticeship.

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The front desk agent can check different guest queries, they can check different problems and various complaints.

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The front desk agent can also post charges towards a guest account.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Desk Agent jobs

Check for sold-out dates before promising availability.

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Desk Clerks typically study at similar levels compared with Front Desk Agents.

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Make checklists and to-do lists.

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Seek Out Hospitality Skills Training Opportunities.

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Finally, Add A Summary Or Objective Statement.

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Step 3: View the best colleges and universities for Front Desk Agent.

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