Job Details
Level
Experienced
Job Location
RSLA - El Segundo, CA
Position Type
Full Time
Salary Range
$75.00 - $125.00 Hourly
Description
Job Title: Audio Visual Support Specialist
Reports To: The Audio Visual Support Specialist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
Job Overview:
The Audio Visual Support Specialist performs a variety of tasks and work with audio, and video equipment, with the ultimate goal of producing professional video presentations. These tasks include the arranging, connecting, tuning and operation of video and lighting equipment.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Duties and Responsibilities:

• Independently operates maintains, analyzes, troubleshoots, repairs and manages A/V systems and peripherals.
• Performs daily morning check of all conference rooms to proactively identify issues and ensure theyre all in working order for the days meetings.
• Owns pre-meeting A/V checks for high-profile events as well as for VIP video meetings.
• Troubleshoots and upgrades and /or replace AV componentry.
• Understands industry leading vendor equipment.
• Coordinates external vendor support when required.
• Completes familiarity withand adherence tostandard practices and procedures.
• Fully meets key support performance metrics, such as trouble ticket SLAs.
• Full, complete, timely and accurate incident managements of application usage.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and providing guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to client.
• Provides reception or concierge (front of office) or mail (back of office) coverage as needed.

Competencies :

• Strong verbal and written English communication skills.
• Exemplary communication and follow-up skills.
• Doer Very strong technically, CERTIFIED so we can fix and handle more issues internally, engages with our vendors to schedule repairs when necessary, continually visits the assigned spaces ensuring all equipment is up and running, willing to work after hours and offsite for agency events.
• Thinker Looking ahead for potential issues, eyes and ears open for new IT opportunities, investigating new technology and raising it to attention of AV team leaders.
• Relationship Builder Excellent customer service skills, ability to understand the business and speak their language (no one wants to hear techno jargon), and build relationships with heads of new business, finance, digital, events, accounts, and executive assistants so we know whats in the pipeline before it happens.
• Ability to work independently or in a team environment.
• Ability to multi-task.
• Willingness to be cross-trained in other areas.
• Professional appearance and demeanor.
• Excellent presentation and interpersonal skills.
• Excellent written and oral communication skills.

Qualifications and Education Requirements:

• High School Diploma (or equivalent) required.
• 3-5 years prior A/V work experience preferred.
• Industry certification preferred.
• Certified Technology Specialist (CTS) preferred.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Physically able to talk on the phone and input data simultaneously.
• Ability to lift or move 40 lbs. or greater frequently.
• Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness.

Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About SPS:
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.