Come join us at Rosenthal Estate Wines!

Job Summary

The Host/Greeter is responsible for providing prompt, friendly, courteous, and efficient service to all tasting room guests while creating a memorable experience by greeting, escorting/directing guests, providing accurate information, and responding to inquiries, requests, and concerns.

Essential Duties and Responsibilities include:

• Greet arriving guests and determine reservation or place guests on waiting list, when applicable.
• Escort guests to their assigned table or direct them to designated waiting areas.
• Present guests with menus or direct to QR code on table, communicate server name, and relay any relevant information.
• Engage with guests to ensure they are satisfied with wine and overall service.
• Assist team members other areas of the tasting room as needed.
• Maintain knowledge of Tasting Room layout- table and seating arrangements

Competencies includes:

• Displays a high level of professional integrity and ethical conduct.
• Maintain calmness and composure under high levels of pressure.
• Adapt to frequent change, fast paced environment, delays, or unexpected events.
• Identifies and resolves problems in a timely manner.
• Demonstrates strong organizational and communication skills.
• Ability to multitask and uses time efficiently and effectively.
• Displays outstanding attendance.

Essential Skills, Experience, and Education include:

• High school diploma or general education degree (GED); or 1-2 years related experience; or equivalent combination of education and experience.
• High volume, fast-paced environment experience preferred. Hospitality, Sales and/or customer service experienced is preferred.
• High volume, fast-paced work environment experience preferred.
• Food Handlers card is required.
• Training for Intervention Procedures (TIPS) Certification is a plus.
• Responsible Beverage Service (RBS) certification is a plus.
• Proficient in English- verbal and written.
• Valid CA Driver's License.
• Must have flexible work availability.

Physical Requirements include:

• The employee will frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 40 pounds.

Salary: $18.00 - $19.00 tips

We are an equal opportunity employer valuing diversity and inclusion. All employment is decided on the basis of qualifications, merit and business need. Please click the following to see our complete equal employment opportunity policy.