Veterinary assistants I and II at TCAP are responsible for customer service, pet care, and general clinic housekeeping. They also assist doctors and technicians with surgical and anesthetic procedures. Those in the veterinary assistant I position clean surgical instruments, cages and perform administrative duties for the clinic team. Veterinary assistants II are customer-facing positions, working in the front of the clinic assisting with administrative functions. In addition, Veterinary assistants II also helps the veterinary team vaccinate pets during walk-in vaccine events at all TCAP locations.

1. Works in front of clinic checking in patients, managing the line, and providing information to patient owners.
2. Reviews patient paperwork to ensure completeness and assists clients as needed.
3. Prepares and administers shots to patients.
4. Administers tests, medications, and treatment as directed.
5. Restrains patients during the shot process.
6. Responsibility for assisting with maintenance of clinic housekeeping.
7. Documents client visits by creating or updating client records in the database.
8. Provides clients with the proper paperwork to take home.
9. Monitors inventory to ensure proper amounts are kept on hand.
10. Provides a warm and welcome environment where owners and their animals feel comfortable.
11. Enters all service invoices into the system daily. Posts invoices, prepare end-of-day reports, and makes deposits.
12. Works as Veterinary Assistant I or Office Assistant as needed.

Requirements

 Core Competencies:

1. Leadership - Works effectively with co-workers to get goals achieved. Uses personal expertise to help others without being asked. Always behaves in an ethical manner.
2. Teamwork - Collaborates and cooperates to get the job done. Values the input and know-how of other team members and recognizes and appreciates their contributions. Asks for help and offers help to other team members when needed. Demonstrates reliability or commitment to the team. Shows up to support the team.
3. Futuristic Thinking - Demonstrates an ability to connect the dots and see the big picture. Strives to do a better job at what we do.
4. Time Management - Effectively manages time and priorities to meet deadlines. Demonstrates an ability to maintain deadlines in a fast-paced environment. Takes initiative and prioritizes tasks to stay on schedule.
5. Accountability - Recognizes when a mistake has been made and accepts personal responsibility for those outcomes. Utilizes feedback and is answerable for personal actions.
6. Self-Starting - Demonstrates initiative and willingness to begin working without direction.
7. Client Service – Meets Client Service Standards.
8. Resilience and Stress Tolerance - Performs effectively when faced with time pressures, adversity, or opposition. Remains focused, composed, and optimistic in difficult situations and bounces back from failures or disappointments.

Education:

 High School Diploma or GED

Experience:

 Customer service experience in a fast-paced environment strongly preferred. Veterinary clinic experience preferred.

Knowledge, Skills, and Abilities:

• Must have computer and data entry skills. 
• Must have strong verbal communication and customer service skills.
• Must have attention to detail and multi-tasking skills.
• Knowledge of TCAP database system.
• Knowledge of TCAP products and services.
• Must be able to learn basic veterinary medical concepts including, but not limited to, vaccine protocols and anesthetic risks.
• Must be able to communicate basic veterinarian concepts to owners and be able to repeat information relayed by the veterinarian.
• Knowledge of characteristics of animal behavior.
• Ability to administer shots and be able to draw blood on animals.
• Ability to use safety equipment.
• Proficient in animal restraint.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear to communicate to clients. The employee frequently is required to stand (up to 8 hours a day). This position requires the ability to move up to 50 pounds (pets and equipment) repeatedly throughout the day with assistance. In order to provide vaccines and draw blood, employees will be required to bend, kneel repeatedly and use hand-eye coordination.