Overview

Texas Capital Bank is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big banks at a scale that makes sense for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital Bank, we do more than build business success. We build long lasting relationships.Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital Bank was recently named the #1 most trusted bank in the country on Newsweek’s inaugural list of America’s Most Trusted Companies. For more information about joining our team, please visit us at www.texascapitalbank.com.

Responsibilities

• Assists the Texas Capital Bank technical and end-user community with the installation, configuration, and ongoing usability of applications within established standards and guidelines
• Function as a collaborative team member in a highly effective Enterprise Application Support organization supporting 40 banking applications/processes
• Monitor batch jobs, application logs and monitoring tools to proactively prevent application failures
• Create documentation to be included in knowledge base of issues and resolutions
• Work with external vendors and internal IT departments as appropriate to research and resolve problems
• Work with internal TCB business teams to establish application requirements and implementation expectations
• Participate in critical major incident resolution and treat such events a top priority
• Perform software upgrades and other Technology Lifecycle Management activities 

The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.

Qualifications

• Windows Server, SQL Server, IIS / Tomcat, Active Directory, PowerShell/Python, Automation Scripting,

  SAML / SSO, Certificates, Citrix, SCCM, AppDynamics

• Experience with File Transfer Protocols (FTP, FTPS, SFTP) required.
• Experience with C# .NET, JavaScript, HTML5, and SQL preferred.
• Experience with Fiserv Nautilus (or Hyland OnBase), Ipswitch MOVEit is a huge plus.
• Experience with troubleshooting route and connectivity issue preferred
• Must demonstrate strong sense of urgency regarding solving critical business application issues
• Must have excellent customer service, telephone, listening and communication skills
• Strong problem solving, pattern recognition and, critical thinking skills necessary
• Aptitude to automate manual processes and validations with scripting languages
• Must be able to process multiple sources of input and troubleshoot at all layers of the OSI model to determine root cause
• Must be able to minimize downtime by rapidly diagnosing and resolving problems
• Be able to track and document information regarding troubleshooting techniques
• Ability and willingness to work overtime, participate in 24 hour on-call rotation
• Experience in banking industry is a plus