Description

TerraCycle Overview 

TerraCycle is an international leader in innovative sustainability solutions, creating and operating first-of-their-kind platforms in recycling, recycled materials, and reuse.

Across 21 countries, TerraCycle is on a mission to rethink waste and develop practical solutions for today’s complex waste challenges. The company engages an expansive multi-stakeholder community across a wide range of accessible programs, from Fortune 500 companies to schools and individuals, and has raised over $44 million for schools and nonprofits since its founding more than 15 years ago. In 2019, TerraCycle launched Loop to enable brands, retailers, and consumers to move from a disposable to durable supply chain, and further the circular economy.

TerraCycle has received hundreds of awards and recognition and has been highlighted in some of the world's most recognized media outlets, including CNN, Wall St. Journal, Reuters.com, New York Times, Forbes, Time, and thousands of others.

Job Overview

The Customer Care Associate position requires excellent written and verbal communication skills, intermediate computer skills and experience with Microsoft Office, leadership and motivational skills, the ability to build relationships with colleagues and the public at all levels, ability to plan and prioritize your own work and other people's, high attention to detail, the ability to handle daily tasks as well as additional ad hoc tasks.

Primary Responsibilities

• Review customer inquiries and respond accordingly via email, live calls, voicemail returns, or other means of communication
• Develop and implement service procedures, standard responses, and internal Customer Service protocols
• Collaborate with Account Management and Marketing teams to ensure that all information presented online to our audience is up-to-date and accurate
• Ensure the necessary resources and tools are available for quality customer service delivery
• Keep accurate records and document customer service actions and discussions using Zendesk
• Review and assess customer accounts, making any necessary changes upon customer or company request
• Build and maintain relationships with strategic collection points and locations within the TerraCycle Collection Network
• Inform customers/callers about other products and services that the company offers
• Manage ordering and fulfilment for small quantity purchases as necessary via customer service inquiries
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department’s daily operations
• Work closely with internal team leads to prioritize incoming inquiries and find quick solutions to any challenges
• Complete general administrative tasks such as shipping packages, overnighting documentation, scanning, filing
• Coordinate and prepare for office events
• Other duties as assigned

Requirements

Requirements/Skills

• Intermediate knowledge of Microsoft Office
• Ability to multitask and stay organized even among interruptions
• Incredible organization and attention to detail
• Exceptional verbal and written communication skills
• Outstanding organizational and time management skills
• Strong strategic and creative problem-solving skills
• Ability to juggle multiple responsibilities in a dynamic work environment
• Ability to work as a member of a team as well as pursue projects independently

Compensation

• Salaried position with annual incentive
• Generous paid time off 
• Company subsidized medical and insurance plan 
• Company matched 401(k) contributions

TerraCycle requires all employees to provide proof that they have been fully vaccinated against the COVID-19 virus, or have a valid religious or medical reason for being exempt.

TerraCycle is an Equal Opportunity Employer and is committed to Diversity, Equality and Inclusion. 

Note: International candidates must be eligible to work in their country of employment. At this time TerraCycle does not provide for visa sponsorships.

Job description is not all inclusive. TerraCycle reserves the right to amend this job description at any time.