55 Call Center Manager Jobs in Tempe, AZ
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Termio is Hiring a Call Center Manager Near Tempe, AZ
About Termio
Termio is an innovative pest control company that understands the true secret to success in it's industry...Our People! We are in the people business. People that work with Termio enjoy their co-workers and work environment and the challenges that comes with delivering a great customer experience in a very competitive industry. We are constantly growing and are looking for individuals who fit our culture and have the talent and skill set necessary to achieve both our company and individual goals.
Come join the right team and get your career on track!
About the Job
If you come join us as a Customer Experience Supervisor, you can expect to:
1. Develop and coach customer service team
2. Manage multiple communication channels including phone calls, emails, text and chat
3. Work closely with Sales and Operations to support & facilitate high quality customer service
4. Connect with existing customers to evaluate & upgrade customer experience.
5. Review reports & KPI's to implement productivity and efficiency enhancements
The position is full time Monday to Friday with occasional Saturday
Benefits
At Termio, we know that your time is valuable, and when you spend it with us, you should benefit. We offer the following highly competitive benefits to our full-time team members:
1. Salary & Bonuses
2. Medical & Dental, Vision Coverage and Life Insurance
3. 401 K Retirement savings with matching
4. Paid vacation, holidays, and sick days
5. Paid Training and advancement opportunities
Who We Need
You will do well in the Customer Experience Supervisor role with us if you are/have:
1. Strong experience in Call Center Operations
2. A desire to be a leader
3. A problem solver
4. An enthusiastic & great attitude!
5. A team player who likes a fast paced environment
If you feel you meet the qualifications and are interested in the position, please submit an application AND send an email to careers@termio.com. In the subject line put the words 'I WANT THIS JOB' and briefly tell us why you would be a good fit for this position.
In order for your application to be considered, you must follow all instructions.
We look forward to receiving your email.
Job Summary
Full Time
09/08/2022
10/09/2022
termio.com
Tempe, AZ
<25
Related Companies
The following is the career advancement route for Call Center Manager positions, which can be used as a reference in future career path planning. As a Call Center Manager, it can be promoted into senior positions as a Contact Center Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Manager. You can explore the career advancement for a Call Center Manager below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Manager job description and responsibilities
Due to their managerial position, Call Center Managers complete many tasks contributing to their supervisory role.
04/18/2022: Santa Ana, CA
Call center managers will be directly responsible for hiring, training and motivating call center representatives.
03/06/2022: Dayton, OH
Motivating and guiding team members on navigating difficult customer calls.
03/22/2022: Huntington, NY
Call center managers hire, train, prepare, and motivate their staff members to provide excellent service to customers.
03/17/2022: Cleveland, OH
They develop objectives for a call center’s day-to-day operations and analyze call center statistics (like sales rates and customer service metrics) to ensure that these objectives are met.
04/12/2022: Nashville, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Manager jobs
Some call center managers can also work toward sales and team leadership certifications.
02/25/2022: Buffalo, NY
Educational requirements to become a call center manager vary by employer.
02/23/2022: Alamogordo, NM
Any call center manager will receive on-the-job training.
03/11/2022: Longview, TX
Be a social leader to foster optimism and promote culture change.
04/17/2022: Albany, NY
Focus on agent engagement and retention.
02/06/2022: Albany, GA
Step 3: View the best colleges and universities for Call Center Manager.
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