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Teq
Huntington Station, NY | Full Time
7 Months Ago
Customer Success Specialist
Teq Huntington Station, NY
Full Time | IT Outsourcing & Consulting 7 Months Ago
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Teq is Hiring a Remote Customer Success Specialist

Customer Success Specialist 

The Customer Success Specialist works with our customers to help them see value and growth through our products and services.

 As a Customer Success Specialist, you will develop deep relationships with customers earning a position as a trusted advisor as you guide them in executing their professional development initiatives and strategy. In this role, you will deliver Teq software training and implementation support, guide their ongoing professional development strategy and be responsible for delivering monthly reports to the management team. 

 This role has an 80/20 split between account management. 80% of your time will focus on driving strategic development and execution. 20% of the time you will target general account management activities and work as an internal advocate for the customer. 

Compensation and Benefits:

  • Salary Range: $45,000 - $55,000
  • Full Slate of Benefits (Medical, Dental, Vision)
  • 401(k) and 401(k) Match
  • 16 Paid Days Off, Plus 14 Paid Holidays

In this role, you’ll get to: 

  • Work with recurring services customers on an ongoing basis to provide strategic advice as well as help to plan and build their professional development initiatives. 

  • Build deep relationships and turn your customers into power users of Teq’s OTIS service. 

  • Use your knowledge, creativity, communication skills, and organizational skills to help deliver tangible, positive results to our customers 

  • Become the trusted advisor for your customers 

  • Drive product adoption across your customer base 

  • Increase the retention rate of your customers 

  • Write and deliver monthly status reports using department KPIs 

  • Assist customers with account needs 

We are looking for people who have: 

  • An extraordinary understanding of customer service 

  • Extremely outgoing, positive and upbeat personality 

  • An ability to lead and develop a Customer Success campaigns 

  • An ability to drive customer success with the OTIS service 

  • Desire to be a customer advocate 

  • Analytical thinking 

Teq is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.'

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Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

POST DATE

08/26/2022

EXPIRATION DATE

12/12/2022

WEBSITE

teq.com

HEADQUARTERS

HUNTINGTON STATION, NY

SIZE

200 - 500

FOUNDED

1972

TYPE

Private

CEO

ROBERT SUGARMAN

REVENUE

$5M - $10M

INDUSTRY

Software & Cloud Computing

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If you are interested in becoming a Customer Success Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Success Specialist job description and responsibilities

Educate champions and their teams on the value of our product, and help uncover use cases before they become emergencies.

03/23/2022: Springfield, OH

Build relationships with executive decision-makers.

01/21/2022: Champaign, IL

Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.

03/27/2022: High Point, NC

Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals.

03/10/2022: Las Vegas, NV

Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.

01/24/2022: Bloomington, IN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Success Specialist jobs

Develop a customer success strategy.

02/08/2022: Pierre, SD

Build customer loyalty through feedback.

04/04/2022: Savannah, GA

Enterprise account management experience.

02/20/2022: Portsmouth, NH

Experience working with SaaS products.

01/19/2022: Boulder, CO

Experience managing accounts for a product that solves complex problems across many business units.

03/24/2022: Laramie, WY

Step 3: View the best colleges and universities for Customer Success Specialist.

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