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IT Support Specialist

Brentwood, TN | Full Time
6 Days Ago

Job Description

Description

Serves as THA staff’s first point of contact for technical support and assistance through troubleshooting problems, researching and answering questions, and maintaining staff-assigned hardware. Assists staff with the use of select software and online services. Provides technical in-person and online meeting support to staff as needed. Performs technical duties as directed by the Assistant Vice President of Information Technology and the Systems Administrator.

Requirements

  

ESSENTIAL FUNCTIONS OF THE JOB:

1. The ability to adapt to a changing work environment and meet challenges presented throughout the day.

2. Prioritize and provide helpdesk support to all staff. Appropriately escalate technical issues to other IT staff, as necessary.

3. Provide Audio/Visual (AV) support for conference events (on THA premises and off-site for local events).

4. Assist staff with creating and administering online meetings (Teams, Zoom, etc.)

5. Assist staff with the use of Microsoft Office desktop and online applications.

6. Assist staff with the use of cloud technologies such as Office 365, Microsoft OneDrive, Microsoft Teams, Microsoft SharePoint, and Microsoft Authenticator.

7. Assist staff with password resets.

8. Assist the Systems Administrator with basic network support.

9. Provide sound technical recommendations to staff that are based on their specific parameters, requirements, and restrictions.

10. Must be available in the office during regular office hours unless job responsibilities require otherwise, or hybrid work arrangement is in place.

11. Must be available for local travel approximately 4 percent of the time, be able to drive an automobile and maintain a valid driver’s license.

  

MARGINAL JOB FUNCTIONS:

1. Provide basic maintenance and support on all network printers/copiers.

2. Assist with security related activities such as performing and documenting security tests.

3. Assist with Microsoft Teams and SharePoint administration.

4. In very rare circumstances, must be available to work extended hours or weekends in the event of system upgrades, maintenance, critical patches, troubleshooting, etc.


DIMENSIONS:

Number of users supported: approximately 55

Number of workstations supported: approximately 75 

Number of staff requests completed each year: approximately 500


ORGANIZATIONAL STRUCTURE: (Positions reporting directly to this position)

None


EDUCATIONAL AND EXPERIENCE REQUIREMENTS NEEDED TO PERFORM THE DUTIES OF THE JOB:

At least one of the following is required:

· Associates or Bachelor’s Degree with a focus in Computer Information Systems or related area

· At least one year of experience in a similar position

· A certification in CompTIA A or CompTIA Network


LICENSING OR OTHER SPECIAL CERTIFICATIONS REQUIRED:

Preferred but not required:

· CompTIA A

· CompTIA Network


SKILLS REQUIRED TO PERFORM THE DUTIES OF THE JOB:

1. Effective troubleshooting and root cause analysis of issues.

2. Effective in prioritizing multiple projects and issues based on business needs.

3. The ability to effectively communicate with staff at all levels of the organization.

4. Effective and detailed approach to taking notes and documenting issues.

5. Working knowledge of network architecture and software troubleshooting.

6. Strong understanding of Microsoft Windows 10.

7. Working knowledge of Microsoft Server 2016 and later.

8. Working knowledge of basic Active Directory user administration.

9. Working knowledge of cloud technologies and remote environments such as Office 365, Azure Active Directory, and Microsoft Exchange Online.

10. Proficiency in scripting and web languages such as PowerShell, HTML, and JavaScript desired but not required.

  

GUIDANCE & DIRECTION: (Policies, precedents or procedures that guide your work)

1. Health Insurance Portability and Accountability Act (HIPAA)

2. THA Information Security Policies and Procedures



Company Overview

  • Website tha.com
  • Headquarters BRENTWOOD, TN
  • Size 100 - 200
  • Founded 1938
  • Type Private
  • CEO WENDY LONG
  • Revenue $10M - $50M
  • Industry Edu., Gov't. & Nonprofit
  • About tennessee hospital association
  • THA is a medical association that comprises of hospitals and home health agencies to provide general health information.

Skills for IT Support Specialist

The job skills required for IT Support Specialist include Troubleshooting, Technical Support, Active Directory, Information Technology, Microsoft Office,and Communicates Effectively etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist. Select any job title you are interested in and start to search job requirements.

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Career Path for IT Support Specialist

The following is the career advancement route for IT Support Specialist positions, which can be used as a reference in future career path planning. As an IT Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist. You can explore the career advancement for an IT Support Specialist below and select your interested title to get hiring information.

How to Become an IT Support Specialist

If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.

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