204 Customer Support Representative Jobs in Austin, TX
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Televet is Hiring a Customer Support Representative Near Austin, TX
Title: Customer Support Representative
Location: Austin (Preferred), Flexible
Who We Are
At TeleVet, we are on a mission to create a world where both Veterinarians and Pet Parents have peace of mind. We create technology and services to enable veterinary teams to provide high-quality care so that vets and pet parents can enjoy the highest quality of life.
We are a fast-paced start-up and a team of passionate entrepreneurial-minded people excited to build an amazing place to work. If this inspires you, please apply!
What You’ll Do
The Customer Support Representative will use their critical thinking skills to listen to and understand customer needs and offer timely solutions in order to drive value and customer satisfaction. They will be involved in all aspects of support, demonstrating the product, and educating customers.
Duties and responsibilities include:
- Field all inbound customer chats and support tickets to understand customer needs and feedback.
- Build and provide feedback with the manager of customer support for inbound chat processes for clinics and pet owners.
- Help build support ticketing processes for clinics, pet owners, and internal teams.
- Work cross-functionally to communicate trends being found as well as client success and concerns.
- Collaborate with the engineering team to triage and troubleshoot technical issues
- Represent the voice of the customer to provide input into every core product, marketing, and sales process
- Stay updated on product knowledge to help build and curate knowledge articles
Who You Are
The Customer Support Representative will use their critical thinking skills to listen to and understand customer needs and offer timely solutions in order to drive value and customer satisfaction. They will be involved in all aspects of support, demonstrating the product, and educating customers.
Qualifications include:
- 2 years customer support experience in SaaS or software company
- Experience in working with Intercom, Zendesk, or similar live chat platform
- Proven track record of successfully communicating value and providing resolutions in live chat
- Demonstrated ability to participate in multiple projects, and solve technical issues
- Exceptional verbal and written communication skills.
- Ability to thrive in a fast-paced and dynamic environment.
Why Work Here?
We celebrate diversity and are committed to creating an inclusive environment for all employees. At TeleVet we believe health and wellness are an important part of life. We strive to provide each of our team members with a selection of high-quality benefits for you and your loved one’s, including the furry ones.
At TeleVet, you get:
- Competitive pay and benefits package
- 401(k)
- Open vacation (PTO) policy
- Life insurance, short and long term disability insurance
- Employee Assistance Program
- Pet insurance
- Parental leave and New Pet Parent Leave
- Education and training
- Flexibility - Work from home when needed
- Vibrant startup environment
- Company events, happy hours, free drinks, snacks and more!
Job Summary
Full Time
07/20/2022
12/12/2022
televet.com
AUSTIN, TX
25 - 50
2015
PRICE FALLIN
<$5M
Related Companies
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
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Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
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