Overview

A Desktop Engineer is an entry-level position on the Desktop Support team reporting directly to a Lead Desktop Engineer or Regional Lead Desktop Engineer.

Responsibilities

• Assisting with the support of all aspects of LAN-based networking
• Assisting with the installation and maintenance of all computer hardware and software
• Assisting with the installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones, headsets and software
• Cabling new and existing locations for new network, phone or other equipment
• Repairing or upgrading computer systems as needed
• Providing Tier 1 level support on hardware and software technical issues
• Responsible for scheduled outside work hours tasks and on-call responsibilities to handle outages outside of work hours.
• Any other duties that the Director of Desktop Support, Desktop Manager, Lead Desktop Engineer, or Regional Lead Desktop Engineer may find necessary

Qualifications

• Must be a computer course student, graduate or have computer related work experience.
• Great communication, capable of taking care of people's requests, good customer skills and patience.
• Strong understanding of network routing protocols and their practical applications on global networks 
• Experience in managing distributed inventory of network equipment 
• Experience in virtual networking setup using VMware
• Experience with Cisco and Juniper product lines at a technical and hardware level 
• Hands on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices 
• Experience with VoIP and supporting VoIP over a production WAN
• Ability to view a computer monitor for several hours at a time 
• Candidates must have open availability and able to work additional hours as needed