Overview. . About TP. . Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and...
Qualifications. Requirements. Degree in discipline or equivalent diploma. Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity. Strategic thinker with strong analytical and problem-solving skills. 8 years of experience in operations, preferably in BPO/ITES industry. 5 years of people management experience, including manag...
Overview. . About TP. . Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and...
Qualifications. Requirements. . Bachelor’s degree or equivalent diploma. 2-3 years of managerial experience in Customer Complaints Operations, including handling Fraud chargebacks. Proficient in written and verbal communication in English and at least one local language (MN/ID/PH). Ability to provide feedback and coaching to Team Leaders and team members based on data collected from Quality monitoring and develop reporting plans in an actionable ...
Overview. Job Summary. Qualifications. Requirements. Proficient in Malay & English. Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams. 3 years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.). Proven track record of collaborating with cross-functional groups to produce...
Overview. Develop reporting dashboards for stakeholders that will allow them for better and more efficient decision making. Review reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of report. Frontend development on PBI. Training end users – I.e. consumer of the dashboards. Understand Business needs. Responsible for Reporting process implementation. Customize end us...
Overview. Job Summary. If you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you. Qualifications. Requirements. Minimum of 1 year of experience as a Quality Analyst Supervisor. Mandatory language proficiency in Bahasa Melayu, English, and Mandarin. Experience in preparing and presenting written project status reports and executive bri...
Overview. . About TP. . Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and...
Overview. Job Summary. If you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you. Qualifications. Main Requirements. . Bachelor’s degree. or. equivalent diploma. in any discipline. Candidate must be able to work on. rotational shift. (3 shift / 5 working days). Minimum 1 years’ experience. as QA in call center. Must be proficiency in....
Overview. Job Overview As an Employee Branding Manager, you will be responsible for developing and executing strategic branding and marketing initiatives to enhance brand visibility, attract customers, and drive sales. You will work closely with cross-functional teams to ensure alignment with company goals and objectives. Qualifications. Requirements. . Bachelor's degree in marketing, business administration, or a related field. Master's degree p...
