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Implementation Specialist

Tekion Pleasanton, CA
Full Time | IT Outsourcing & Consulting 4 Months Ago

About the Role

Our Implementation Specialists have a unique opportunity to work as experts within a specific defined specialty –Retail  

This role requires coordination across multiple internal and external teams to meet dealership and OEM required deliverables and partnering with the onsite implementation teams to provide operational visibility. Candidates for this role need to have an in-depth understanding of both the automotive industry and the Tekion platform.  


Key Responsibilities

  • Provide guidance to internal teams and end users in the most effective methods of building and maintaining financial statements
  • Collaborate with product managers and conversion teams to identify and implement efficiencies that drive accuracy and speed
  • Improve checklists and sign-offs to drive understanding, transparency and accuracy
  • Lead internal cross-department training sessions to build a collective understanding of dealership accounting, financial statements and operational reporting
  • Establish best practices and defaults. Work with internal teams to automate steps where possible
  • Develop and document feedback/experience from end-users


Specialty Overview & Responsibilities 

  • Retail

- Heavy focus on automotive desking and sales (from interfacing with customers via F&I menus to booking deals that comply with the complex and rigid worlds of OEMs, lenders and regions)

- Ensure each ARC cloud sales system is configured accurately according to timelines that build the confidence of end users and ISMs



  • 3 years of DMS experience in the auto industry
  • A passion for challenging the status quo by questioning and improving existing systems, including a playful intelligence
  • Experience working in an early-stage startup environment is a plus
  • Exceptional written and verbal communication skills, interacting with all levels of stakeholders
  • Established ability to articulate technical jargon into consumable levels of understanding for adult learners
  • Proven ability to take customer suggestions or insights and translate them into technical deliverables for internal implementation and product teams
  • Ability to travel up to 10% (fly) 


Preferred Qualifications

  • 3 years in Project Management
  • PMP Certification


Perks and Benefits

  • Competitive compensation and generous stock options
  • 100% employer-paid top-of-the-line medical, dental and vision coverage
  • Great benefits including unlimited PTO, parental leave and free snacks and beverages
  • The opportunity to work with some of the brightest minds from the Silicon Valley’s most dominant and successful companies
  • Be part of an early stage, hyper-growth startup with the opportunity to grow and prosper
  • Work on the latest and coolest technologies – everything is home-grown and built ground-up
  • Dynamic work environment with a strong sense of community and collaboration
  • Open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
  • Exciting opportunities for career growth and development






500 - 1,000








IT Outsourcing & Consulting

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The following is the career advancement route for Implementation Specialist positions, which can be used as a reference in future career path planning. As an Implementation Specialist, it can be promoted into senior positions as an Implementation Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Implementation Specialist. You can explore the career advancement for an Implementation Specialist below and select your interested title to get hiring information.