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System Administrator

Cary, NC | Full Time
11 Days Ago

Job Description

Located in Cary, NC, Technology Associates provides outsourced IT Support & IT Services (Managed Services) for small to mid-sized businesses across North Carolina. We are fanatically focused on being the best at what we do and delivering a level of service that amazes even the most demanding customer.

To the right candidate we offer;

  • Salary commensurate with experience
  • Paid benefits including health, vision, dental, 401K, etc.
  • 18 days of paid time off per year in addition to holidays.
  • Reimbursement for continuing education and travel.
     
Please don't apply unless you are an overachiever and can prove it!! We expect the best from ourselves and our team each day. If you are looking for a place to hang out and collect a check - this isn’t it but if you want to be a part of something special, then read on...


Position

InSight Administrator
 

Summary

InSight Administrators provide proactive systems administration tasks for the clients of Technology Associates. As such, it requires the ability to work in multiple different environments on many different hardware and software platforms. It is important that all work be performed correctly, within acceptable time limits and when promised to customers. In this position, the incumbent works on his or her own with only general supervision. The incumbent typically works directly with client staff and management and at the client’s site and remotely.

Work hours other than the standard weekday hours as well as on-call coverage for after-hours support will be required from time to time.


Duties & Responsibilities

  • Follows operating procedures thoroughly.
  • Build trusting relationships with assigned clients.
  • Conducts reactive ticket analysis and makes proactive recommendations based on findings.
  • Complete backup summary reports for clients to ensure they know exactly what to expect when systems fail. 
  • Ensure all client documentation is properly maintained and updated in a timely manner.
  • Assist project team in developing implementation plans for assigned clients.
  • Conduct daily proactive checklist and best practice audits for assigned clients.
  • Conducts appropriate verifications using the onsite checklist.
  • Provide timely verbal and written communications as required by clients, vendors, and staff.
  • Ensure a high level of client satisfaction and retainment.
  • Continue to improve technical and soft skills through continuing education and certifications.
  • Works closely with the vCIOs to keep them informed of each clients changing needs to help develop roadmap items and project plans.

Expectations

  • Excellent analytical and problem-solving skills.
  • Ability to provide quick resolutions to problems.
  • Strong verbal and written communication skills
  • Must be customer service oriented
  • Dresses in a manner that professionally represents Technology Associates.
  • Is punctual and makes commitments.
  • Reliable transportation to get to client sites must be readily available.
  • Results Driven
  • Continuously Improving
  • 'A ' player who brings their best each day and every day

Qualifications

  • PLEASE NOTE THIS IS A TECHNICAL POSITION.
  • 2-4 year college degree
  • At least 2 years of direct work experience in a Network/System Administrator role

 

Company Overview

  • Website technologyassociates.net
  • Headquarters CARY, NC
  • Size 25 - 50
  • Founded 1997
  • Type
  • CEO ERIC C HOBBS
  • Revenue <$5M
  • Industry Software & Networking
  • About technology associates

Skills for System Administrator

The job skills required for System Administrator include Problem Solving, Customer Service, Written Communication, Insight etc. Having related job skills and expertise will give you an advantage when applying to be a System Administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by System Administrator. Select any job title you are interested in and start to search job requirements.

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Career Path for System Administrator

The following is the career advancement route for System Administrator positions, which can be used as a reference in future career path planning. As a System Administrator, it can be promoted into senior positions as a Systems Administrator III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary System Administrator. You can explore the career advancement for a System Administrator below and select your interested title to get hiring information.

How to Become a System Administrator

If you are interested in becoming a System Administrator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a System Administrator for your reference.

Step 1 Understand the job description and responsibilities of a System Administrator

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Step 2 Knowing the best tips for becoming a System Administrator can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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