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Just Posted
Help Desk Manager (Principal) KEY
$98k-128k (estimate)
Other | Business Services 2 Months Ago
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Technical Management Resource is Hiring a Help Desk Manager (Principal) KEY Near Washington, DC

Overview

To assist the Department of Justice ATR Information Systems Support Group (ISSG) in maintaining and maturing operations to keep ATR’s information system (IS) infrastructure always available and fully operational, not only during traditional day‐to‐day activities, but also during COOP events.

Responsibilities

  • Provides daily supervision and direction to the service desk who are responsible for IT support to users.
  • Ensures that KPIs are met and service requests are completed in a timely and professional manner.
  • Briefs government leadership monthly with metrics of the service desk program.

Qualifications

  • Must meet the following Residency Requirement: For three of the five years immediately prior to applying for a position, you must have: 1) Resided in the United States; 2) Worked for the United States overseas in a Federal or Military capacity; or 3) Be a dependent of a Federal or Military Employee serving overseas.
  • United States citizenship required.

Job Summary

JOB TYPE

Other

INDUSTRY

Business Services

SALARY

$98k-128k (estimate)

POST DATE

01/31/2023

EXPIRATION DATE

04/16/2023

WEBSITE

tmrhq2.com

HEADQUARTERS

FAIRFAX, VA

SIZE

100 - 200

TYPE

Private

CEO

LINDA M CARR

REVENUE

$10M - $50M

INDUSTRY

Business Services

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