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We are currently seeking an Onsite Audio-Visual Support Technician with strong customer-facing abilities. This position will support all audiovisual needs and end-user technologies as well as provide services which include equipment installation, equipment set-up, testing, technical documentation, and training. Excellent customer communications skills combined with strong AV technical background required. This is not a Help Desk or Customer Support role handling calls for Network, Desktop, or other IT issues. However, knowledge in these areas as they relate to Audio Visual and video conferencing support is required.
This position REQUIRES in-depth knowledge of AV technologies. 2. Education Associate Degree or Technical Institute Degree/Certificate in Audio Visual technologies, or related fields. Or Equivalent work experience. 3. Experience At least 3 years of customer facing experience and a minimum of 1 year. 4.
Primary Job Duties / Responsibilites Participate in team projects, meetings, and assignments. Responsible for identifying AV hardware and software needs. Responsible for Troubleshooting Tier 3 level AV problems. Responsible for coordinating the use of Audio-Visual equipment with Tier 1 teams and providing documentation. Responsible for Connecting, managing, and monitoring the Audio-Visual video teleconference bridges. Install and Test Audio-Visual equipment and work with developers to ensure system features and software work as expected. Provide routine and emergency maintenance services for all conferencing systems. Establish, conduct and document scheduled monthly and weekly system tests. Responsible for reading and following the Department’s Procedures and Policies Responsible for understanding and enforcing the Department’s Policies and Procedures. Responsible for documenting solutions to Technology issues. Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources. Responsible for tracking incidents in the service desk ticketing systems. Responsible for creating/tracking Property Management Reports (PMRs) for IT equipment transfers / relocation. Perform other related duties, as assigned. Ability to lift to 50 pounds Flexibility to work hours between 7:00 AM to & 6:00 PM Monday through Friday with after hours on-call rotation assistance in the evenings and weekends. Also remain flexible to work other hours, as assigned for business continuity. 5. General Knowledge Skills and Abilities (KSAs): Knowledge of Crestron, Biamp, Extron, Polycom & Cisco equipment Crestron, Extron, and CTS-I certifications preferred Proficiency in Microsoft Office 365 Knowledge of multiple Virtual Meeting platforms such as Teams, Zoom, WebEx, Adobe Connect. Excellent communication skills 3-5 years in an onsite client service role Customer Driven Detail Oriented Time management and organizational skills Analytical Problem Solver Self-Motivated Team Player
Job Types: Full-time, Contract
Pay: $1.00 - $2.00 per hour
Education:
License/Certification:
Work Location: One location
Full Time
$49k-64k (estimate)
03/21/2023
06/20/2023
techarmy.com
Hollywood, FL
<25
The following is the career advancement route for Audio Visual Technician positions, which can be used as a reference in future career path planning. As an Audio Visual Technician, it can be promoted into senior positions as an Audio Visual Technician IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Audio Visual Technician. You can explore the career advancement for an Audio Visual Technician below and select your interested title to get hiring information.