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Service Manager
Full Time | Retail 6 Months Ago
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TEC Equipment, Inc. is Hiring a Service Manager Near Kent, WA

Overview

TEC is seeking a Service Manager who will continue to drive our success and status as a leader in the industry through the efficient and profitable operations of the service Department. We are seeking an individual who will excel in developing and maintaining valued customer relationships, creating opportunities that result in strong, steady, and sustainable business growth, and managing the service team toward set goals. As a fast-paced growing company with a unique business model, we seek candidates with strong, positive leadership ability so the service team continues to be recognized by our customers as their Best Business Partner.

The person in this position must embody TEC company values: Teamwork, Entrepreneurship, and Customer Focus. They will exercise ethical behavior and sound judgment while recognizing and living up to the responsibility of being a leader and role model. 

TEC provides our employees and their families with a full menu of health, wellness, and retirement benefits:

  • Choice of two comprehensive medical plan options that include prescription drug coverage
  • Full dental plan including preventative and diagnostic care, basic and major services, and orthodontia for children
  • Vision care, discounted hearing exams, and hearing aids
  • 401(k) retirement savings plan with company contribution
  • Life, accident, and disability insurance
  • Employee Assistance Program (EAP)
  • Education assistance
  • Seven paid holidays, vacation accrual, and paid sick leave where applicable

Responsibilities

  • Manage team of nearly 35 full-service diesel technicians, supervisors, drivers, and service advisors. This includes workforce planning, staffing, employee development, employee engagement, and corrective action. Serve as leader and role-model to team by conducting self with highest of ethical and professional standards and modeling the TEC Core Values of Teamwork, Entrepreneurship, and being Customer Driven.
  • Take full accountability for the profitability, risk management, and growth of Service department. Forecast long and short-term objectives for the department and manage team toward goals utilizing objectives scorecard. Actively review financial statements; monitor and manage department expenses appropriately. 
  • Build and grow customer relationships and loyalty by assuring prompt high-quality repairs, resolving complaints, and solving problems. Contact existing customers and potential new customers on a regular basis. Become our customers’ best resource (AKA Best Business Partner) for finding solutions. 
  • Plan labor by evaluating incoming work and allocating resources, balancing shift schedules, and level loading work load to maximize efficiency and productivity. Drive continuous improvement initiatives (Cost, Quality, Process), embracing change where needed to stay ahead of the competition. Ensure the highest standards of service to internal and external customers. Provide a safe working environment and model and reinforce a culture of shop safety. 
  • Commit to a strong and mutually beneficial relationship with all internal business partners to maximize financial performance and customer satisfaction. Seek out, develop, and maintain excellent vendor relationships. 

Qualifications

  • Experience in transportation industry, repair shop, or dealership environment
  • Experience with CDK and ASIST 
  • Prior experience with P&L management 
  • Minimum five years’ successful management experience with proven history of achieving sales and business objectives 
  • Sound business acumen with ability to analyze, prioritize, identify, and execute solutions 
  • Excellent people management and leadership skills; ability to build relationships with internal and external partners 
  • Knowledge of truck repair and quality standards 
  • Proficient with computers; ability to utilize all required systems and software 
  • Valid driver’s license

About Us

All offers of employment are contingent upon successful completion of all applicable screenings.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

POST DATE

09/18/2022

EXPIRATION DATE

12/12/2022

WEBSITE

tecequipment.com

HEADQUARTERS

PORTLAND, OR

SIZE

200 - 500

FOUNDED

1976

TYPE

Private

CEO

TROY SIMMONS

REVENUE

$200M - $500M

INDUSTRY

Retail

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The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Manager job description and responsibilities

A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.

02/28/2022: Frankfort, KY

The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.

02/08/2022: Poughkeepsie, NY

The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

01/17/2022: Lansing, MI

Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.

12/13/2021: Frankfort, KY

Responsible for understanding each customer's expectations and delivering services as needed.

02/15/2022: Abilene, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Manager jobs

Employers require that a viable candidate for a service manager position possess excellent computer skills.

01/13/2022: Middlesex, NJ

A few years of experience from a service oriented role, preferably with focus on customer experience and account management.

01/25/2022: Atlanta, GA

Experienced leader with proven record providing exceptional customer service operations.

01/21/2022: Grand Rapids, MI

Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.

01/27/2022: Pittsburgh, PA

The service manager must also be able to work under stress besides handle stress.

12/20/2021: Pittsburgh, PA

Step 3: View the best colleges and universities for Service Manager.

Butler University
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