About Teampay

Teampay is an entirely new way to manage spend, giving you proactive controls and real-time visibility - without slowing down your employees. With Teampay's distributed spend management platform, you can manage all types of purchasing, made by anyone, from end-to-end. Employees love the effortless experience, and Finance teams can breathe easy knowing that all spending is pre-coded & pre-approved.

About the Role

As the Director of Customer Success at Teampay, you will lead a dynamic team that will provide a seamless post-sales experience for Teampay customers that includes onboarding, engagement, adoption, renewals, expansion and ongoing support . Collaboration will be key as you collaborate with the marketing and product teams in the segmentation of the customer base, the customer journey, and the roll-out and management of customer communications and documentation. As a dynamic and scaling startup in growth mode, you will establish and facilitate changes in processes while helping the team to embrace the growth of their roles.

Key Responsibilities: 

• Coach the team on strategies for building trusted advisor relationships
• Oversee customer onboarding, strategic business reviews, success plans, contract renewals and upsell opportunities
• Design, implement and champion new processes that span cross-functional teams and map to the optimal customer journey
• Own metrics related to the successful onboarding, retention and growth of Teampay customers
• Provide regular reporting to the leadership team on metrics, goal attainment, programs and customer feedback
• Maintain and grow customer revenue which is 90% of the overall company revenue

Common candidate qualifications include:

• Three or more years leading customer success, services or support teams 
• Prior work experience in a Software as a Service (SaaS) organization
• Background in building and implementing new processes across customer-facing teams
• Experienced with analytics and providing regular reports on key metrics to senior leadership
• Previously carried a retention or expansion revenue quota, and consistently achieved goals

Customer Success is a key factor to this early stage company’s success and you will need to provide strategic vision and best practices for a scalable structure in a fast growing team and company. As a core member of the leadership team, you will have a strong impact on the future of Teampay. This is an unusual opportunity to join a business already with traction at the ground floor.

You’ll love working at Teampay if...

You're a builder. You're passionate about crafting things that matter. You're curious and agile in thought and action. You value authenticity and possess a strong work ethic. You're empathetic and look forward to learning from people unlike yourself. You want to make an impact with a strong team. You look for challenges that force you to grow. You rarely miss a detail and always learn from your mistakes. You have diverse interests outside of work, but are ready to pitch in and be responsive when the pressure is on.

Interested? 

If you decide to work at Teampay, you’ll get benefits and perks like these:

• Healthcare premiums 100% covered for employees and 50% covered for dependents. 
• One Medical membership for all employees.
• FSA or HSA programs available.
• Pet Insurance for employee’s pets.
• Citibike membership for all employees.
• 401k Program with employer match on contributions.
• One-time stipend for remote work setup.
• Fun and educational events for all employees, offered both virtually and in-person. 

You can learn more about our product features here, and see our company values here.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.