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Technical Support Consultant
TeamDynamix Columbus, OH
$71k-87k (estimate)
Full Time | IT Outsourcing & Consulting 2 Months Ago
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TeamDynamix is Hiring a Remote Technical Support Consultant

TeamDynamix is an award-winning SaaS Cloud solution that brings ITSM, ESM & Project Portfolio Management (PPM) together with iPaaS. We're looking for a Technical Support Consultant with strong communication skills to help empower our clients and make TeamDynamix the best product possible. This remote role is ideal for people with a passion for delighting customers and solving tough technical issues. 

About the Role

  • Manage and resolve technical support tickets submitted by customers seeking assistance. 
  • Troubleshoot unexpected behaviors and answer technical questions about the TeamDynamix and iPaaS applications. 
  • Collaborate with Professional Services, Support, and Engineering teams.
  • Perform product testing and customer issue replication.
  • Contribute toward achievement of team goal and objectives. 
  • Contribute to our knowledge base to help clients and internal employees better understand the technical components of TeamDynamix and iPaaS. 

About You

  • Bachelor’s degree in a related field of business or equivalent work experience.
  • 2-4 years of experience working with customers in a technical environment such as service management or professional services/consulting. 
  • Experience developing using Javascript or Python for scripting and web development especially calling REST based APIs. 
  • Knowledge of Microsoft Windows Server and Client Operating Systems, databases, webservers, and networking. 
  • Curiosity and energy – ability to understand the client’s true problems.
  • Strong project management knowledge, presentation, and interpersonal skills.
  • Ability to define business requirements and translate them into creative solutions as well as build and sustain client relationships of trust and respect. 
  • A critical thinker who defaults to a client-centric approach 
  • Multi-tasking, self-learning, highly motivated and a team player 
  • Understanding of enterprise technologies and business processes. 
  • If you believe you would add value but don't meet all the criteria we've laid out, we'd still love to hear from you. 

About Us

Work better together. Our philosophy is that technology should be easy to use, own, and operate - so we put IT Service Management (ITSM), Project Portfolio Management (PPM), and Enterprise Service Management (ESM) together – on one, simple, codeless platform. From there, we focused on enterprise connectivity and workflow by delivering iPaaS with ITPA. Life is complicated enough… we make it easier. More at TeamDynamix.com, @TDXBuzz, LinkedIn.

What We Offer

  • 100% remote-first culture with flexible working hours.
  • Compensation packages designed to delight (top salaries for top talent).
  • Company-sponsored medical, dental, vision, and HSA for employees and their families.
  • 3.5% match on 401(k) – both traditional and Roth options available.
  • Paid time off, company-recognized holidays, and floating holidays.
  • Wellness resources to include legal, financial, and mental health.
  • Open, collaborative work environment with a casual dress code.
  • Latest equipment – company-issued laptop, dual monitors, and additional tech as needed.
  • Transparency with a flat organization, monthly company meetings, and quarterly town halls.
  • Backed by west-coast based private equity firms that invest in high-growth private companies across North America.
  • Passionate, caring, and awesome co-workers.
  • Strong, positive culture. Check out our Glassdoor and Comparably ratings.

Diversity

At TeamDynamix, our goal is to create a remote environment which celebrates the differences that make us, us. We strive to create an inclusive and equitable space, but we realize we don’t always get it right. We’re continually working together to create mutual respect and opportunities to learn from one another and we encourage people of color, women, individuals with disabilities and LGBTQIA individuals to apply.

We’re looking for team members located in the U.S. regardless of race, ethnicity, age, national origin, marital status, parental status, veteran status, citizenship status, gender, gender-identity/expression, sexual orientation, disability, genetic information and any other protected or unprotected class we may have missed. Did we miss anyone? Let us know and we’ll add it here.

Equal Opportunity Statement

TeamDynamix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We also maintain a drug-free workplace.

COVID-19 Policy

TeamDynamix requires employees to be fully vaccinated (and boosted if eligible) against COVID-19 in order to work in its office, join Company-sponsored activities, or travel for business purposes. Candidates who plan to partake in these activities will need to be eligible by their start date.

Privacy Policy

Our privacy practices can be found here.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$71k-87k (estimate)

POST DATE

01/25/2023

EXPIRATION DATE

02/08/2023

WEBSITE

teamdynamix.com

HEADQUARTERS

Columbus, OH

SIZE

100 - 200

INDUSTRY

IT Outsourcing & Consulting

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