Location: Chicago, IL
Hospital: RUSH University Medical Center
Department: Eye Center
Work Type: Full Time (Total FTE between 0.9 and 1.0)
Shift: Shift 1
Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)
Summary:
Performs clinic activities including answering telephones, patient and visitor reception, administrative office duties, and Health Information Management responsibilities. The employee who holds this position exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including compliance with all Rush University Medical Group Customer Service and Performance Standards.
Responsibilities:
1. Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed.
2. Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests.
3. Maintains and retrieves medical records per HIM and office protocol.
4. Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.
5. Schedules, cancels and/or reschedules patient appointments, as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy.
6. Appropriately transfers patients to pre-registration for insurance verification.
7. Prepares and disseminates patient letters and other correspondence from EPIC.
8. Problem solves issues by seeking out the appropriate resources.
9. Works collaboratively as part of the medical practice team.
10. Performs other duties as assigned.
Other information:
Required Job Qualifications:
•High school diploma.
•Basic computer knowledge.
•Attention to detail and accuracy.
•Excellent customer service and interpersonal skills.
•Sensitivity to patient health information and protection of confidentiality.
•Ability to utilize EPIC efficiently.
•Ability to sit for several hours each day and remain professional and calm under stressful situations.
•Ability to adapt to change and be flexible.
•Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.
•Ability to travel to offsite locations as needed. Schedule locations and shift times will vary given business needs.
Preferred Job Qualifications:
•Medical office experience.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.