Job Summary

Provides timely responses to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards. Processes customer orders, bills and accounts, and applications for service, maintenance and termination. Troubleshoots and resolves customer complaints.

Company Overview

Established in 1946, TDIndustries has developed into one of America's premier Mechanical Construction and Facility Services companies serving clients through the full life-cycle of a facility, to include engineering, construction, operations and maintenance. For 70 years, our employee-owned company has provided innovative services that optimize the performance of world-class mechanical and electrical systems that serve healthcare facilities, hotels, schools, sports arenas, mission critical facilities and industrial complexes and other essential institutions.

Our employees, whom we call “Partners” are the heart of our success and what sets us apart from our competitors. FORTUNE Magazine recognized TDIndustries as one of the "100 Best Places to Work", "Top 50 Training Organizations" and "Top 30 Companies to Retire From" due to our solid commitment to the personal and professional development of each employee.

Essential Duties

• Responsible for the customer’s administrative needs and requests, delivering first-rate service to meet or exceed their expectations. Resolves issues within their capability; escalates issues outside
• Communicates effectively to guarantee prompt and responsive service to the Customers’ immediate and long-term
• Coordinates projects with operations and maintenance and ensures alignment to purchase order compliance guidelines.
• Interprets and processes work orders, reviews invoices and correspondence. Continually reviews current processes and procedures in order to improve and strengthen the customer experience and increase overall efficiency.
• Audits and reviews all work orders to ensure accuracy. Utilizes a system of customer requirements documentation and adherence processes for all aspects of the service call
• Verify all work activity in the CMMS system. Dispatches or notifies appropriate personnel of work order requests.
• Ensures CMMS system functionality and integrity of data.
• Works as a strong team member and builds relationships with internal and external
• Performs cross-functional roles as needed

Minimum Requirements

High School Diploma or GED.

2-5 years of experience.

Strong written and oral communication skills.Ability to multi-task and work well in a fast-paced environment.Proficient in Microsoft Office software.