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Customer Service Rep.

San Antonio, TX | Other
Expired

Job Description

Job Summary

Our Customer Service Representative, provides timely responses to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards. Processes customer orders, bills and accounts, and applications for service, maintenance and termination. Troubleshoots and resolves customer complaints.

Company Overview

Established in 1946, TDIndustries has developed into one of America's  premier Mechanical Construction and Facility Services companies serving clients through the full life-cycle of a facility, to include engineering, construction, operations and maintenance.  For 70 years, our employee-owned company has provided innovative services that optimize the performance of world-class mechanical and electrical systems that serve healthcare facilities, hotels, schools, sports arenas, mission critical facilities and industrial complexes and other essential institutions.

 

Our employees, whom we call “Partners” are the heart of our success and what sets us apart from our competitors. FORTUNE Magazine recognized TDIndustries as one of the "100 Best Places to Work", "Top 50 Training Organizations" and "Top 30 Companies to Retire From" due to our solid commitment to the personal and professional development of each employee.

Essential Duties

  • Handles customer’s administrative needs and requests and resolves issues, delivering first-rate services that meet or exceed their expectations.
  • Communicates effectively to guarantee prompt and responsive service to the customer’s immediate and long-term needs.
  • Assists in reviewing current processes and procedures in order to improve and strengthen the customer experience and increase overall efficiency.
  • Gathers data/costs for generating proposals and enters that information into CRM to create quoted estimates. Manages customer portals with needed data.

Minimum Requirements

  • 1-2 years of relevant experience in a fast paced customer service environment
  • High School or GED.
  • Strong phone contact handling skills and active listening.
  • Ability to multitask, prioritize and manage time effectively.
  • Excellent communication skills.
  • Excellent customer service skills.

Company Overview

  • Website tdindustries.com
  • Headquarters DALLAS, TX
  • Size 1,000 - 3,000
  • Founded 1946
  • Type Private
  • CEO HAROLD MACDOWELL
  • Revenue $500M - $1B
  • Industry Construction
  • About tdindustries
  • TDIndustries offers maintenance, facility and building management services to healthcare, aviation and government sectors.

Skills for Customer Service Rep.

The job skills required for Customer Service Rep. include Customer Service, Communicates Effectively etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep.. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep.. Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Service Rep.

The following is the career advancement route for Customer Service Rep. positions, which can be used as a reference in future career path planning. As a Customer Service Rep., it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep.. You can explore the career advancement for a Customer Service Rep. below and select your interested title to get hiring information.

How to Become a Customer Service Rep

If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.

Step 1 Understand the job description and responsibilities of a Customer Service Rep

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Step 2 Knowing the best tips for becoming a Customer Service Rep can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Rep jobs
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Step 3 View the best colleges and universities for Customer Service Rep

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