Recent Searches

You haven't searched anything yet.

10 Help Desk Support Specialist Jobs in Chicago, IL

SET JOB ALERT
Details...
TCS Education System
Chicago, IL | Full Time
7 Months Ago
Hirewell
Chicago, IL | Full Time
$60k-74k (estimate)
2 Days Ago
Pyramid Consulting, Inc.
Chicago, IL | Full Time
$55k-68k (estimate)
1 Week Ago
Qonten
Chicago, IL | Full Time
$70k-89k (estimate)
6 Days Ago
Orion Innovation
Chicago, IL | Full Time
$52k-64k (estimate)
10 Months Ago
University of Illinois
Chicago, IL | Full Time
$47k-57k (estimate)
2 Weeks Ago
Myticas Consulting
Chicago, IL | Full Time
$49k-60k (estimate)
2 Months Ago
Help Desk Support Specialist
Full Time 7 Months Ago
Save

sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

TCS Education System is Hiring a Help Desk Support Specialist Near Chicago, IL

Job Description: TCS Education System is currently seeking a Help Desk Specialist to join the IT department. The Help Desk Support Specialist responds to phone and email requests for technical support from over 9000 students and 2600 faculty and staff members located throughout the country. The Help Desk Support Specialist uses their technical knowledge and analytical skills to diagnose and resolve client issues related to accessing and using our student facing and business office systems. The Help Desk Support Specialist appropriately documents and escalates issues when they are unresolvable. This position will be 10AM – 6PM Monday – Friday (onsite Tuesday through Thursday and remote Mondays and Fridays.) Principle Duties: Provide excellent customer service while responding to phone, email and walk-up requests from our students, staff, and faculty. Use technical, analytical and communication skills to accurately identify client needs and provide solutions. Log all appropriate activities in the tracking system in a complete, accurate and timely manner. Identify critical customer and system issues and escalate to the appropriate person or group using established procedures. Responsible for remote and onsite support of conference rooms and classrooms. Reinforces IT technology standards and processes, in accordance with directives from IT leadership. Actively contribute to the development and implementation of communications, training materials and programs that promote the adoption of technology and reduce support requests. Responsible for technology support at system events including but not limited to enterprise wide townhalls and board meetings. Participate in special projects and other duties as assigned. Essential Knowledge, Skills, and Abilities: Excellent interpersonal, verbal, and written communication skills with the ability to translate technical concepts into user-friendly language. Ability to work in and foster a collaborative team environment. Strong customer service skills: Patience, attentiveness, emotional intelligence, strong problem-solving skills, active listening, empathy, ability to communicate clearly and the ability to use positive language. Proficiency with Windows Operating Systems, MAC OS, Office365, Active Directory, SharePoint, Zoom, Outlook, and multiple browsers. Experience with Azure, PowerShell, RDP, VPN, MFA. Knowledge of networking concepts and the ability to troubleshoot network printing and wireless client issues. Experience working in a Help Desk environment and strong ability to multitask. Experience with audio visual technology and videoconferencing systems. Excellent follow-through and attention to detail Ability to work flexible shifts, which may include evenings and/or weekends and peak periods. Position Qualifications: Bachelor’s degree or equivalent job experience required. 4-6 years of experience providing desktop support. MCSE or MCSA, or CompTIA certification preferred. Experience working in Higher Education is preferred. Dual language preferred, but not required. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Please note: For the protection of faculty, staff, students and all who enter our facilities, TCS Education System has made the decision to require COVID-19 vaccination for all employees, unless granted medical or religious exemption, as a condition of employment. TCS Education System offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events. TCS Education System is an Equal Opportunity Employer.

Job Summary

JOB TYPE

Full Time

POST DATE

08/18/2022

EXPIRATION DATE

10/28/2022

Show more

The job skills required for Help Desk Support Specialist include Help Desk, Customer Service, Technical Support, Problem Solving, Active Directory, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Support Specialist. Select any job title you are interested in and start to search job requirements.

For the skill of  Help Desk
Robert Half
Per Diem
$106k-135k (estimate)
3 Months Ago
For the skill of  Customer Service
Samplers Inc
Part Time
$56k-73k (estimate)
Just Posted
For the skill of  Technical Support
Clear Street
Full Time
$83k-105k (estimate)
Just Posted
Show more

The following is the career advancement route for Help Desk Support Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Support Specialist. You can explore the career advancement for a Help Desk Support Specialist below and select your interested title to get hiring information.

Orion Innovation
Full Time
$52k-64k (estimate)
10 Months Ago
University of Illinois
Full Time
$47k-57k (estimate)
2 Weeks Ago
Myticas Consulting
Full Time
$49k-60k (estimate)
2 Months Ago