GENERAL POSITION PURPOSE: The Systems Analyst facilitates business process improvement via the methodical investigation, analysis, review and documentation of functional business specifications. This resource manages the requirements development process through the elicitation, analysis, specification and verification of multiple levels of requirements from an end-to-end perspective and supports the ongoing management of the requirements. The Systems Analyst will also coordinate and manage the implementation and/or integration of products or new features for end users including training. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Develop functional test plans and user acceptance test plans and scenarios. Coordinate functional and user acceptance testing by executing the testing strategy, scheduling resources and tracking test performance. Perform data analysis to support evaluation of system defects or to develop requirements for new functionality; triage and troubleshoot complex user-reported system defects; assist in various system trouble shooting and balancing and correction efforts including analysis, verification and validation of issues and fixes. Conduct impact analysis of technology changes on business processes and existing technology. Facilitate collaborative system and data design sessions with the user community, technical architecture resources and development resources. Assist in the development of data models and interface design specifications. Assist in systems and business process support across multiple client engagements. Coordinate activities including on-time delivery, testing and production moves. Work as a technical support and liaison to designated IT personnel to provide testing, support and feedback on enhancement requests and regular updates/releases; adhere to release schedules. Provide analytical support for critical corporate initiatives including business function support for system migrations and consolidations, significant business area process improvement projects and complex product installations. Demonstrate a high level of subject matter expertise in functional area to bridge business requirements and IT solutions; provide technical direction and ensure compliance with best practice solutions. Practice knowledge transfer and foster change management as the organization changes and new skills are required, focusing on team/individual development to be a valued contributor. Performs other duties as assigned. Develop detailed documentation (process flow charts, decision tables, user stories, business requirements documents, sequence diagrams, positive/negative flow handling) to aid in the development and refinement of new processes. Groom and prioritize sprint team backlogs Perform technical analysis for integrating systems (examining API documentation, developing throughput calculations, examine APIs utilizing Postman) Facilitate sprint planning, backlog refinement meetings, sprint retrospectives, and daily standup Assist in the development of design documentation Adhere to the Product Development/SDLC process where indicated. Act as a liaison between business owners and IT to ensure mutual understanding of requirements and specifications Focus on development solutions that can be reutilized through various integrations versus single use operations Ensure all development stories contain acceptance criteria required to fulfill business requirements REQUIRED KNOWLEDGE, SKILLS AND ABILITIES The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job. EDUCATION and/or EXPERIENCE Bachelor’s degree (B.A. or B.S.) from a four-year college or university or 2 to 5 years of IT and business/industry work experience and at least 1 year developing and executing business analysis processes for strategic plans and/or project portfolios or an equivalent combination of education and experience. Bachelor’s Degree in Computer Science, Business Administration, or other related field or equivalent work experience. Competent to work at the highest technical level of most phases of systems analysis Minimum of 2 years of experience in a business analytics role including: process definition, management and monitoring, release management, database, and requirement definition Proven analytical/technical aptitude evidenced by 2 or more years of successful experience in a quantitative role QUALIFICATIONS Experience with Microsoft platform (Dynamics 365, Azure) IIBA (International Institute of Business Analysis) certified a plus Operational execution excellence Systems thinking Performance driven Excellent verbal and written communication skills Teamwork-focused/collaborative work style Demonstrated ability to work successfully on medium/large projects Problem solving skills evidenced by demonstrated results in past positions Ability to work under tight deadlines and handle multiple/detail-oriented tasks Ability to influence at all levels of the organization WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typically works in a general office environment. Overtime hours as needed TRAVEL REQUIREMENTS Travels less than 10% of the time, including overnight. #InformationTechnology #jobsinIT #nowhiring