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8 Service Desk Technician Jobs in Coppell, TX

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TBK Bank, SSB
Coppell, TX | Full Time
$46k-58k (estimate)
7 Months Ago
Laundrylux
Coppell, TX | Full Time
$51k-70k (estimate)
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Brinker
Coppell, TX | Full Time
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Liquid Environmental Solutions
Coppell, TX | Full Time
$54k-70k (estimate)
2 Weeks Ago
Cutie Pie Pets LLC
Coppell, TX | Part Time | Full Time
$33k-42k (estimate)
4 Days Ago
Birchstone Residential
Coppell, TX | Full Time
$46k-59k (estimate)
1 Month Ago
Freeman
Coppell, TX | Full Time
$44k-58k (estimate)
4 Months Ago
DATA PROJECTIONS INC
Coppell, TX | Other
$50k-67k (estimate)
10 Months Ago
Service Desk Technician
TBK Bank, SSB Coppell, TX
$46k-58k (estimate)
Full Time | Banking 7 Months Ago
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TBK Bank, SSB is Hiring a Service Desk Technician Near Coppell, TX

Join TriumphX! TriumphX provides a concentration of technology and project management resources the members of the Triumph Financial portfolio of brands – TriumphPay, Triumph and TBK Bank – via a shared service model. We’re looking for top tech and project management talent to analyze, recommend and build strategic solutions that support Triumph Financial’s mission to become a world-class, market-leading financial and technology company. Position Summary: The Service Desk Technician is responsible for providing technical and application assistance to end users across multiple divisions and locations. The Service Desk Agent I will aid in ticket completion, determine when tickets need to be escalated to an engineer for completion, and manage all core application requests. A successful candidate will present and maintain exceptional customer service, be self-motivated, and possess a knowledge of Microsoft Windows operating systems, VDI desktops, printers, scanners, other peripheral devices, and a variety of PC general and line-of-business applications. In addition, the candidate should have knowledge of software and hardware, diagnosing, repairing, and maintaining, all equipment to ensure optimal workstation performance. Key characteristics of a successful candidate in this role include excellent customer service skills, ability to work independently and as part of a team, and working with a sense of urgency. ESSENTIAL DUTIES & RESPONSIBILITIES Respond to and resolve Service Desk tickets submitted by Triumph employees. Work Service Desk tickets, by following operational standards including service-level commitments and standardized procedures, while ensuring the correct and timely resolution of tickets. Assist users with core system lockouts, permissions, program errors, and escalates tickets as needed. Creates and maintains end user documentation, and directs end users to self-help instructions. Troubleshooting first level end user issues to resolution before escalation. Creates, disables, and modifies users in Active Directory. Maintains the System Access queue to process all requests. Complete application installations after appropriate approvals are received. Perform administration activities on multiple systems and applications, for example but not limited to the following: Active Directory User Setup Application user account unlock and password resets Internal application access Phone Administration and Configuration Audio and Videoconferencing systems support Work with others in IT, and outside IT with other locations and departments on special projects and implementations as assigned. Available for evening and weekend work on call, flexible work schedule. EXPERIENCE & EDUCATION Associates degree or technical IT degree preferred. 1 years technical experience in a Service Desk environment supporting a diverse user base. Strong knowledge of Windows operating system (Windows 10) and Microsoft Office Suite 2010/2016. Basic understanding of MacOS and MacBook support. Experience supporting line-of-business applications, preferably in finance or banking. Understanding of data security, concepts of Least Privilege, Best Practices, and Regulatory requirements (FFIEC / SOX). Experience working in a regulated environment preferred. Experience supporting end user IT issues via phone, email, and chat. SKILLS & ABILITIES REQUIRED Ability to present and maintain an exceptional customer service commitment. Strong organization and time management, including the ability to multi-task and run multiple projects simultaneously while maintaining thoroughness and precision. Ability to build and maintain relationships and communicate with others effectively, both orally and in writing, in a professional and competent manner, and across all levels of the organization. Ability to thrive in a fast moving / evolving environment. Self-motivated, creative, and good decision making abilities. Strong analytical aptitude, including troubleshooting skills. Knowledge of IT concepts and services including: PC workstations, peripherals, printers, scanners. Windows Active Directory, user security, group permissions, O365 mailboxes. Troubleshooting tools and concepts, Trace Route, Ping. Understanding of VMWare Virtualization architectures, Horizon View desktops. Application installs and support including O365 applications. We offer Medical, Dental, Vision, Paid Time Off, 401k and much more. Go on. Do it. Apply Today! OUR BUSINESS TriumphPay is the payments network for freight brokers, factors, shippers and carriers in the North American trucking industry. We provide digital, frictionless presentment, settlement, and payment experiences giving our partners the freedom to grow their businesses and empowering carriers to determine how and when they would like receive payment. We are proud to be an equal opportunity employer and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices on the basis of age, race, gender, color, religion, national origin, disability, sexual orientation, veteran status, or any other basis that is prohibited by federal, state or local law. OUR PURPOSE Every day, we focus on creating value by helping our team members thrive, our customers succeed and our communities prosper. When we do this - we're Helping People Triumph. OUR CORE VALUES Our long-standing core values are based on sound business practices and biblical principles. They flourish in our culture which helps our team members thrive, our customers succeed and our communities prosper. We commit ourselves to: · Transparency · Respect · Investing for the future · Unique is good · Mission is more than the money · People make the difference · Humility FOCUS ON SERVING OTHERS At TBK Bank, we focus on doing the most good in the areas of greatest needs through our philanthropic endeavors. Our philanthropic vision is focused in four areas: · Training future leaders · Establishing viable communities · Giving people a second chance · Serving the less fortunate We support these initiatives at home and around the world. We partner with entrepreneurs who share our philanthropic priorities, have a history of effective assistance programs and are experts in their fields of service. This allows us to serve in places where we can create the biggest impact.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Banking

SALARY

$46k-58k (estimate)

POST DATE

08/19/2022

EXPIRATION DATE

02/09/2023

WEBSITE

tbkbank.com

HEADQUARTERS

JOHNSTOWN, CO

SIZE

25 - 50

FOUNDED

2015

CEO

BILL BOWLDS

REVENUE

<$5M

INDUSTRY

Banking

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About TBK Bank, SSB

TBK Bank, SSB, is a subsidiary of Triumph Bancorp, Inc., a Texas-state savings bank headquartered in Dallas, Texas. We offer commercial and consumer banking products focused on meeting client needs in Iowa, Illinois, Colorado, Kansas, and Texas. We also offer deposit products through our Dallas branch. Our lending capabilities include commercial real estate, mortgage warehouse lending and other general business lending. Through our division of Triumph Commercial Finance we offer asset based lending and equipment finance throughout the United States. https://www.tbkbank.com/joinourteam/

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The job skills required for Service Desk Technician include Troubleshooting, Customer Service, Service Desk, Active Directory, Operating System, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.

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If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Desk Technician job description and responsibilities

Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.

03/20/2022: Newark, NJ

A help desk technician responds to customer queries to provide technical assistance.

01/13/2022: New Bedford, MA

A good help desk technician has the right balance of knowledge, communication skills, and patience.

01/19/2022: Alamogordo, NM

Service Desk Technician support technology customers via phone, online and occasionally on-site.

03/29/2022: Chattanooga, TN

Service Desk Technician need a deep understanding of computer hardware and software.

02/12/2022: Davenport, IA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Desk Technician jobs

Some service desks have specialized functions

01/24/2022: Poughkeepsie, NY

As technology changes, so too will the role of the service desk.

03/16/2022: Bergenfield, NJ

Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.

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As businesses grow, their need for competent help desk support will grow.

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Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.

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Step 3: View the best colleges and universities for Service Desk Technician.

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