Scope of Position

The Housekeeping Manager will be responsible for managing the daily shift operations of the Housekeeping Department. He/she will direct and work with employees to ensure that property guestrooms, public space and employee areas are clean and well maintained. In the absence of the Director of Housekeeping, the Housekeeping Manager will assist in leading all housekeeping personnel, as well as guest and associate concerns.

Position Requirements

• Minimum 2-3 years of Housekeeping Manager experience in a hotel or equivalent.
• Professional demeanor appropriate for a luxury environment.
• Ability to communicate clearly with guests, associates, and housekeeping staff.
• Ability to handle a multitude of tasks in an ever-changing environment.
• Effective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests.

Responsibilities

• Approach all encounters with guests and associates in a professional, service-oriented manner.
• Ensure department compliance with the JW Marriott Turnberry Miami Resort and Spa policies, procedures, and programs.
• Always maintain a professional and high-quality service-oriented environment.
• Supervises daily housekeeping shift operations and verifies compliance with all housekeeping policies, standards, and procedures.
• Schedules employees according to business demands and monitors employee time and attendance.
• Verify guest room status is communicated to the Front Desk in a timely and efficient manner.
• Conduct periodic departmental audits to ensure adherence to all standards.
• Inspect guestrooms daily.
• Verify stock inventory to confirm adequate supplies.
• Supports and supervises an effective inspection program for all guestrooms and public spaces.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Verifies all employees have proper supplies, equipment, and uniform.
• Communicates areas that need attention to staff and follows up to verify understanding.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
• Collaborates with the Director of Housekeeping on ways to continually improve departmental performance.
• Assist with recruiting, hiring, training and performance management, motivation and succession planning for all leaders and associates.
• Actively participate in daily briefings and meetings.
• Participate proficiently in functions outside one’s department when called upon.
• Perform other duties as assigned by management.

Education

• High school diploma or GED; 2 years’ experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Knowledge of proper chemical handling, cleaning techniques and use of equipment, machinery.
• Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).

Physical Requirements

• Able to work in a fast-paced environment.
• Must be physically fit to lift, pull, and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.