IT Technician

Summary

Installs, modifies, and makes repairs to computer hardware and software systems, and provides technical assistance and training to system users by performing the following duties.

Responsibilities

• Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
• Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
• Enters commands and observes system functions to verify correct system operation.
• Responds to co-worker inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Instructs users in use of equipment, software, and manuals.
• Recommends or performs minor remedial actions to correct problems.
• Coordinates activities with help desk, network services, or other information systems groups.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Replaces defective or inadequate software packages.
• Refers major hardware problems to service personnel for correction.
• Troubleshoot issues that arise with current systems and perform needed adjustments.
• Document new tasks needed to perform job duties and improve current documentation.
• Perform network maintenance with wiring and connections for network and attached equipment.

Requirements

• Vocational degree in Information Technology, certification such as CompTIA A or Net , or 2 years' IT experience.
• Self-starter with strong work ethic and the ability to manage projects independently.
• Ability to multitask all levels of operations and daily tasks.
• Strong communication and prioritization / time management skills with the ability to support the IT needs of office personnel and production facility (computer / tablet / phone / networking equipment setup and maintenance).
• IP Camera and VOIP experience preferred.

Benefits

• FULL BENEFITS (HEALTH, VISION, DENTAL, LIFE)
• 401(k)
• PAID VACATION/HOLIDAYS
• WEEKLY PAY PERIOD / DIRECT DEPOSIT PAYROLL
• CONSISTENT GROWTH / RAISE OPPORTUNITIES