The Job

Business Systems Analysts at Tango Card have a direct impact on the future of the business; receiving and providing thought leadership around Tango Card’s business systems and acting on opportunities for process improvement. With a firm techno-functional understanding of business applications, you will collaborate with teammates and key stakeholders to address business problems, and drive progress on impactful initiatives for your fellow Tangocardians. You will get to research and report on trends and patterns, and make data-driven recommendations. Working closely within and beyond our team, you will administer, configure, and develop enterprise applications, automations, and integrations with a best-of-breed suite of tools. As a seasoned (Level III) analyst, you will be expected to help set an example for the team, develop a mentorship approach, and take initiative to advance our mission and objectives.

Reports To: VP, Business Technology

As Business Systems Analyst (BSA III) at Tango Card, you will:

• Perform day-to-day operational aspects of business systems, including administration, configuration, training, and documentation.
• Analyze business processes across the organization and identify areas for improvement and automation.
• Translate business requirements into functional/technical requirements for execution using agile methodologies.
• Utilize workflow diagramming and data modeling to improve the flow of information and provide assets for functional and technical development.
• Design and build best practice integrations and automation between enterprise applications using native integrations, automation/integration platforms, and/or custom development.
• Extract, scrub, quality control, normalize, and model data, following guidelines
• Complete assigned tickets including functional/technical development, testing, review, UAT, and deployment while communicating progress and blockers
• Respond to inbound support requests within SLA.
• Deploy changes outside of normal business hours as necessary to minimize disruption.
• Engage vendor support via designated channels and escalate as appropriate.
• Collaborate with team leadership to identify opportunities for team mentorship and growth.
• Participate in or manage other projects and initiatives as directed by team management.

To be effective in our Business Systems Analyst (BSA III) role, you must have:

• 4 years relevant work experience in Business Systems administration and integration
• Passion for eliciting and defining business and system requirements in an agile environment.
• Experience with CRM (eg: Salesforce and Service Cloud), ERP (eg: NetSuite), Marketing Automation (eg: HubSpot, Marketo), HRIS (eg: Namely), automation/integration platforms (eg: Workato, Tray.io, Boomi), and/or other enterprise applications
• Experience with SQL and other query languages
• Experience with APIs and modern integration patterns
• Understanding of data modeling and structures.
• QA and other testing experience, including end user acceptance (UAT) testing
• Ability to prioritize competing tasks of varying and/or similar priority
• Excellent professional communication across all levels of stakeholders, including executive management and end users. You are skilled in inspiring others to achieve the organization’s goals!
• Logic and judgment to spot and analyze problems. Resourcefulness to seek out answers, alternatives, best practices, and corrective actions.
• Experience working with project management methodologies across functional teams. You are able to implement effective means for monitoring and evaluating the partnership and progress.
• Ability to use appropriate interpersonal styles and techniques to guide junior team members

Our ideal Business Systems Analyst (BSA III) at Tango Card will have most of the following skills and experience:

• Bachelors Degree in Computer Science, Information Systems or related field, or equivalent experience
• Experience with programming languages and concepts, eg: JavaScript, Python, Ruby.

Please note: visa sponsorship is not available for this position.

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