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Customer Support Specialist

Talentrust Phoenix, AZ
Full Time | Business Services 2 Months Ago

Job Description

Job Title: Customer Support Specialist

Company: Bossard North America

Location:  Phoenix, AZ




Are you a detail-oriented person who is ready to work for a company that offers a range of opportunities to develop your career? Do you want to expand and develop your skills and capabilities in a dynamic, international business environment?  Then Bossard is the company for you!


Bossard is a global fastener distributor and provides fasteners for the Automotive, Rail, EV Industrial Automation, and Robotics industry!  Their promise to their customers is to deliver solutions that work and improve productivity and competitiveness to their customers.


What will you be doing?

  • Daily support and interaction with International Customer Service team.
  • Daily/weekly processing of shipping documents required to transfer product to international locations.
  • Maintain a satisfactory level of computer operating skills including data entry, Excel spreadsheets, Word documents and the ability to navigate the Internet.
  • Provide customers with sales and expedite information as directed by Customer Service team.
  • Process system generated sales orders for international customers.
  • Assist as needed in the weekly review of customer’s forecasts and provide purchasing with the information to enter, expedite or cancel purchase orders based on customer’s needs.
  • Follow corporate-established quality control guidelines as they relate to contract review, pricing and packaging of products.
  • Interact with the Purchasing, Shipping and Quality departments to insure an efficient flow of customer service transactions.
  • Understand Quality System Procedures and Requirements.
  • Be the back-up for the International Customer Service Team as needed.


Education and/or Experience

Minimum 1 year experience in a data entry, customer service, or account management role.


Bossard Offers

  • Benefits – Medical, Dental, Vision, 401K
  • Flexible scheduling
  • Fitness Reimbursement
  • Paid Holidays
  • Career Advancement Opportunities




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100 - 200


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If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Specialist job description and responsibilities

To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.

01/27/2022: Johnstown, PA

They are also responsible for conducting surveys on the products or services and communicating customer feedback.

01/30/2022: Chico, CA

A Customer Support Specialist will also replace products or process payment refunds as needed.

01/18/2022: Rockford, IL

They help customers with their queries and complaints.

02/18/2022: Richland, WA

Listen to customer complaints and provide adequate solutions for their problem via phone or email.

02/14/2022: San Diego, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Specialist jobs

Communication skills come as pretty much as a given, concerning customer support.

02/15/2022: Troy, NY

Make Connections and Give Compliments.

01/07/2022: Lompoc, CA

Ensure that customers understand the resolution and provide on-going education to customers.

01/11/2022: Spokane, WA

Compile and analyze customer requirements to give the best advice and resolve their query.

02/20/2022: Pensacola, FL

Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.

01/09/2022: Chattanooga, TN

Step 3: View the best colleges and universities for Customer Support Specialist.

Butler University
Carroll College
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High Point University
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