Job title: Customer Support Representative

Job duration: 6 months

Location: Cumberland, Rhode Island 02864

Job Description:

Prescription Records team serves as the sole managing interface for Retails’ legal, subpoena, regulatory, attorney, patient and third-party record demands for patient and prescriber prescription records. This position will handle incoming customer inquiries by phone, fax and email in a contact center environment. Data processing of these requests while ensuring the accuracy of details provided, along with incorporating Protected Health Information, Personally Identifiable Information, to satisfy regulatory demands and subpoena demands in accordance with state and federal HIPAA/Privacy requirements.

Experience Required:

* * Minimum of 1 year in a customer service or call center environment * Computer experience is required with proficiency in Microsoft Outlook, Word and Excel. * Basic alpha number data entry skills with attention to accuracy and quality is essential. * Intermediate math skills are required with attention to detail and quality essential. * Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology. * Ability to work with people in a team environment while meeting individual performance goals. * Must be able to read and interpret policies, procedures and instructions. * Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.

Job Type: Contract

Salary: $17.00 - $18.00 per hour

Experience level:

• 2 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center

Ability to commute/relocate:

• Cumberland, RI: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 2 years (Required)

Work Location: One location