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Tailwind Group, Inc.
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Resident Services Manager
Full Time | Business Services 7 Months Ago
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Tailwind Group, Inc. is Hiring a Resident Services Manager Near Iowa City, IA

Description

Tailwind Group, Inc. is looking for the right candidate to join its growing team of Resident Services Managers at The Quarters at Iowa City. This is a great growth opportunity in a rapidly expanding company with a great culture and future opportunities.

Our Resident Services Managers assist with the general oversite and administration of a student housing complex. They focus on providing a high level of professional service and creating a 1st class living experience for our residents.

Tailwind Group, Inc. is one of the fastest-growing student housing in the United States – and we want YOU to join our team. With over 12,000 residential bedrooms under management and counting, Tailwind Group is growing rapidly and has a fantastic company culture.

Duties and Responsibilities:

  • Understand basic standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles.
  • Monitor residential site and building locations for superior curb appeal and ensure cleanliness and general organization.
  • Monitor office, clubhouse, and other common areas for general cleanliness and appearance.
  • Assist with annual unit turnover and help execute move-in/move-out procedures.
  • Solicit feedback from team members regarding issues and coordinate with the supervisor to determine a suitable resolution plan.
  • Participate in regular team meetings with Operations staff to address current issues and prepare for upcoming events.
  • Enforce lease agreement terms and communicate expectation levels with residents.
  • Respond to email inquiries as appropriate.
  • Distribute communication letters and post notices.
  • Organize, manage, and order office supplies and materials as needed.
  • Assemble, copy, sort, and file business documents either manually or electronically.
  • Compile forms and verify for accuracy, and enter data fields into the company database.
  • Respond to leasing inquiries from prospects and update current residents of potential tours.
  • Manage calendars and schedule appointments.
  • Evaluate prospects' needs and provide tours of available rental units.
  • Ensure accurate completion of all required documents and assist in the collection of required fees from future residents.
  • Present organization at local housing fairs and other various events and marketing organizations.
  • Assist with the organization and successful execution of customer appreciation events and other recreational activities.
  • Maintain knowledge and awareness of local competitors and conditions, and complete market analysis to help determine company market rent rates.
  • Assist in the development of a seasonal advertising campaign based on the evaluation of individual market trends, college enrollment projections, supply pipeline, preleasing velocity, current occupancy, and competitor pricing.
  • Provide updates to company websites and social media outlets.
  • Monitor internet sites for negative feedback and provide counter-responses to ensure the overall product is given positive reviews.
  • Ensure advertising material is actively displayed in areas of high traffic and visibility.
  • Assist with inventory management of advertising signs and other marketing materials.
  • Monitor account delinquency and determine the proper course of action to minimize outstanding debt.
  • Collect payments and apply them to customer accounts.
  • Organize and submit bank deposits.
  • Review vendor bills and compare with associated WO or estimate, and enter for processing.
  • Review open Work orders and dispatch maintenance in accordance with priority needs.
  • Follow-up monitoring of open work orders to ensure completed within company guidelines.
  • Respond to after-hour emergency issues on a rotating schedule
  • Assist with asset management program to ensure all fixed assets are properly labeled and inventoried according to company policy.
  • First-level conflict resolution office for lease violations, customer complaints, and other general inquiries from parents, tenants, officials vendors, or community members.
  • Review and monitor individual property scorecard numbers for accuracy and proactively identify poor performance and negative feedback.
  • Actively participate in neighborhood community events to promote the company and create a constructive dialogue with local citizens.
  • Act as company liaison to area organizations by attending meetings and participating in events.
  • Ensure occupancy and rental licensing are current and compliant with government code.
  • Assist in the development and implementation of a security action plan for associated properties.

Requirements

  • Must pass a criminal background check and drug test.
  • Must demonstrate a high level of integrity and professionalism.
  • Must have strong administrative skills, be organized, and be able to multi-task effectively.
  • Must be self-motivated and an independent thinker, but excel at working in a team environment.
  • Must Possess excellent verbal and written communication skills.
  • Prefer to have had experience with Rent Manager software.
  • Prefer to have experience in property management or student housing.
  • Prefer to have experience with Microsoft Word, Excel, and Outlook.

Join Tailwind Group as it grows for the future. For the right candidate, this position will lead to a great future and upward opportunities. Tailwind Group is in the process of building a core of team members as it undergoes rapid growth. If you are self-managed and motivated for success, this position will give your future a jump start.

Our Core Values:

  • We are Entrepreneurial
  • We are Versatile
  • We are Responsive
  • We are Innovative
  • We value Integrity

Our Mission: Pursue and capitalize on real estate opportunities while adhering to our core values. In doing so, we create a business that provides growth opportunities to our employees and the communities we serve - thereby generating optimal returns to our investors.

Our Vision: Be nationally recognized as a top ten owner and operator of student housing and be an accredited Top Place to Work. We will achieve this vision by building a CULTURE of passionate, empowered, and determined team members; bringing INNOVATION and UNCONVENTIONAL APPROACHES to everyday thinking; REFUSING TO BE OUT-HUSTLED by our competition and ensuring that our REPUTATION stands above all else. These accomplishments will lead to unparalleled service to our customers, consistent returns to our investors, and leave a lasting, positive impact on the communities we serve.

http://thetailwindgroup.com/

Equal Opportunity Employer

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

POST DATE

08/07/2022

EXPIRATION DATE

10/21/2022

WEBSITE

thetailwindgroup.com

HEADQUARTERS

MANKATO, MN

SIZE

25 - 50

FOUNDED

2012

CEO

REGGIE REED

REVENUE

$5M - $10M

INDUSTRY

Business Services

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About Tailwind Group Inc

Headquartered in Mankato, MN, Tailwind Group is a multi-faceted real estate development, management, and leasing firm. By functioning in concert with property owners and typically participating in joint ownership, our organization has a vested interest in aligning and maintaining the performance expectations of all parties. With over 40 years of combined experience, Tailwind Group is focused on putting our clients interests first, delivering on our commitments and applying a keen understanding of real estate and risk management. Our emphasis on building and sustaining unique, amenity-rich deve...lopments creates a setting where property values exceed market trends and people understand the true meaning of community. More
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If you are interested in becoming a Resident Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Resident Services Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Treat a variety of people with respect and compassion.

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