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Technical Support Specialist
$84k-102k (estimate)
Full Time | IT Outsourcing & Consulting 5 Months Ago
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Tactical Engineering Analysis is Hiring a Technical Support Specialist Near San Diego, CA

Overview

As Technical Support Specialist you will be responsible for providing technical support to the Tactical Communications Solutions (TCS) product line including Data Link Test Tools (DLTT) and Link Monitoring and Management Tool (LMMT). This includes performing sytems installation, training and defect resolution for TCS customer sites world wide. You will also be a member of the software development test team performing product testing at the TCS labs. Work will be performed at the Naval Information Warfare Systems Center (NIWC) San Diego, CA.

Responsibilities

Essential Functions/Job Duties:

  • Provides customer technical support for TCS product line including Data Link Test Tools (DLTT) and Link Monitoring and Management Tool (LMMT).
  • Performs installation and software familiarization training at TCS customer sites.
  • Performs software installation and checkout, develops installation and checkout test plans and procedures.
  • Develops training material and delivers customer training on TCS products.
  • Analyzes customer reported trouble reports (TR). Performs testing at TCS labs to recreate customer issues.
  • Supports software testing of TCS products. Performs test execution in TCS labs, generates test status reports and submits Trouble Reports (TR) for software defects.
  • Participates in project status meetings.
  • Conducts technical review of TCS generated documentation including Software User Manuals, Software Version Descriptions and Quick Reference Guides.

Equipment Used:

  • Personal Computer (PC) based systems and test equipment
  • JTIDS/MIDS Radio Terminals.

Typical Working Conditions:

  • General office environment
  • Computer/Equipment lab

Essential Physical Tasks: 

  • Ability to deliver equipment to field locations, including ability to lift 20 lbs. 
  • Ability to use a personal computer, keyboard and mouse on a consistent basis.
  • Potential domestic and international travel by automobile, air, etc., less than 20% of the time.

Written Communications:

  • Generates required documents including training presentations, test plans, test procedures, status reports and software TRs.
  • Operates standard computer based business tools including Microsoft Word, Excel and Powerpoint.

Verbal Communications:

  • Delivers technical training presentations to TCS customers
  • Ability to communicate with customers to resolve complex technical issues.

Qualifications

Skills / Qualifications:

  • Five (5) years experience as a technical support or test engineer working with Tactical Data Link (TDL) related products and test tools to include:
    • JTIDS/MIDS Link 16 terminals
    • LMMT, DLTT, Command and Control Processor (C2P)
    • Common Data Link Management System (CDLMS)
    • Air Defense Systems Integrator (ADSI)
    • Multiple Link System Test Training Tool (MLST3)
    • Joint Range Extension (JRE) Gateway.
  • In depth knowledge of Link 16 protocol, message standards, network design and interfaces including line of sight (JTIDS/MIDS terminals) and beyond line of sight (JREAP, S-TADIL J).
  • Proficiency in computer network protocols and interfaces including TCP/IP and Ethernet.

Customer Interface Activities: Ability to effectively communicate with the Customer, Naval Information Warfare Center's staff, and peer contractor personnel.

Project Management Tasks: Ability to manage and prioritize tasks to ensure optimum productivity.

Work Schedule:

  • 9/80
  • The ability to work non-standard work hours and schedules in support of project requirements.

Minimum Education Requirements: 

  • High School diploma or GED
  • Bachelors Degree desired in a relevant technical discipline.

Required Certifications: Information Assurance Technical (IAT) Level 1

U.S. Citizenship is required

Security Clearance: Secret

Candidates must have an active clearance OR the ability to obtain a US Government security clearance, and will be subject to a US security background investigation (i.e. favorable background investigation / credit score). Additional eligibility requirements for access to various levels of classified information may also be required. An active security clearance is highly desirable.

TEA COVID-19 Vaccination Policy

The health and safety of our employee and their families is a top priority. In compliance with updated applicable court orders and injunctions, Tactical Engineering & Analysis, Inc. will take no action to enforce the requirements of Executive Order 14042 and the Safer Federal Workforce Task Force Guidance for federal contractors and subcontractors. As covered contractor where our employees perform substantial work on federal site or in connection with government contracts, employees must provide proof of COVID-19 vaccination status or adhere to applicable testing protocols as determined by our customer or client. As part of the employment process, Tactical Engineering & Analysis, Inc. requires all job candidates to fill out a COVID-19 vaccination disclosure form and if not vaccinated or unwilling to disclose vaccination status then to agree to follow COVID-19 testing protocols that may be or might be put in place at TEA, customer or client facilities now or in the future. Our customer or client’s site vaccination or testing protocol requirements, if stricter, will take precedence over TEA’s vaccination policy.

Tactical Engineering & Analysis, Inc. is an Equal Employment Opportunity/Affirmative Action/Minority/Female/Disability/Protected Veteran Employer

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$84k-102k (estimate)

POST DATE

10/01/2022

EXPIRATION DATE

04/03/2023

WEBSITE

tac-eng.com

HEADQUARTERS

SAN DIEGO, CA

SIZE

100 - 200

FOUNDED

1998

CEO

ROBERT ROSADO

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

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About Tactical Engineering Analysis

Tactical Engineering & Analysis, Inc. (TEA) is a professional services company providing Systems Engineering, Analysis and Software Support for the development of Military Combat Communication Systems. Our technical support facilities are located in San Diego, California; Fredericksburg, Virginia; and Washington, DC. Since 1998, TEA has developed a reputation for providing high quality services to our customers at the Space and Naval Warfare Systems Command (SPAWAR), the Program Executive Office Ships, the Naval Surface Warfare Centers at Dahlgren and Port Hueneme, and the Naval Air Systems Co...mmand. Our experience provides us the background and expertise to offer similar services to other Department of Defense agencies, while continuing to provide and expand our services to existing clients. Tactical Engineering is committed to providing leading edge technical support to our customers in the tactical combat system and related communications systems business areas. Our past performances on many of the programs we have participated in have been well received by our customers. More
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