9 IT Service Desk Technician Jobs in New York, NY
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Tabush is Hiring an IT Service Desk Technician Near New York, NY
Help Desk Technician
Tabush Group is one of the fastest-growing and innovative IT companies in the New York area, and we were recently named to CRN’s 2018 Fast Growth 150 list. We believe that our value as a company not only comes from the services we provide but the people who make our organization great. We foster an inclusive culture by valuing each other’s unique talents and achievements
We are proud of the culture we have created and we are currently searching for a ROCKSTAR who is motivated by helping people and organizations achieve success in the role of a Help Desk Technician.
Your priority will be to handle all incoming calls and support issues via phone, email, and alert board. You will dispatch tickets to technicians in the field and provide our clients with the top-tier technical support.
Responsibilities
• Build positive relationships with customers
• Receive all incoming tech dept. requests and enter the information gleaned into the ticketing system.
• Account Creation/Windows Server 2012/Active Directory/Group Policy
• Tickets - calls, emails, alerts. Gather all necessary information for tickets, Create tickets and route to techs/queues.
• Assign/reassign tickets accordingly.
• Monitor all open tickets and queues, SLA’s, deadlines.
• The first line of communication with vendors such as ISP’s for outages/issues.
Requirements
• Excellent communication skills both written and verbal
• Technical skills required include expertise in desktop support, Windows Server and Office 365 administration.
• A solid understanding of Windows 7, 10 and Administrative tools
• All common Windows desktop applications, hardware, troubleshooting, and basic server administrative tasks.
• Attention to detail, creative thinking, problem-solving, and the willingness to go above and beyond when needed
About Tabush
As part of our team, we will make sure you have what you need to succeed. When you join Tabush’s exclusive talent, you will get to work with the best solutions on the market. You will be exposed to engaging challenges and will be working with the best companies in the industry. We look forward to hearing from you.
Benefits/Perks
• Medical insurance
• 401(k)
• Transitchek
• Great Location
• Profit-Sharing
• Full stock pantry
Job Summary
Full Time
09/28/2022
11/28/2022
The job skills required for IT Service Desk Technician include Problem Solving, Help Desk, Active Directory, Communication Skills, Windows Servers, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Service Desk Technician positions, which can be used as a reference in future career path planning. As an IT Service Desk Technician, it can be promoted into senior positions as an Applications Support Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Service Desk Technician. You can explore the career advancement for an IT Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Service Desk Technician job description and responsibilities
Develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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Responds to customer queries to provide technical assistance.
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Solve problems without redirecting users.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Service Desk Technician jobs
Requires customer service experience and knowledge of software, printers and mail.
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Proven experience as a help desk technician or other customer support role.
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Most service-related careers require some degree of conflict resolution skills, especially tech support.
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Step 3: View the best colleges and universities for IT Service Desk Technician.
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