Be unstoppable with us! T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop! Do you love solving problems that will impact millions of people? Do you enjoy looking into the future and finding solutions to problems that haven't even crept up yet? Do you obsess about the customer experience and dive into every detail, including those never ending rules and regulations? Do you want to go deeper than you ever have before… into policy and compliance? We are an innovative, customer-focused team, driving the messaging and voice space for the mobile industry, transforming the way subscribers speak to business and businesses communicate with their customers. It is our obsession with customer experience that drives us to develop elite products, technology, and processes that all other carriers adopt. We are #1 We are the New T-Mobile. Think you're the right fit? T-Mobile's culture is important to us. Success comes from our culture, diversity, and values. We are seeking enthusiastic, collaborative, and resourceful people from a range of backgrounds who know how to get things done. We take full ownership in our messaging business, speak authentically to our beliefs, and deliver value to our subscribers and aggregator partners who depend on us. You will be a large cog in a small team driving a massive business for the telecom industry. Messaging has fundamentally changed communication between people. If you want to be a part of the team who impacts the way every person who has a cellular device receives messaging, this is the place for you. Vision, Strategy, and Analysis Owns messaging product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes creating, managing, maintaining and communicating product vision and strategy including technical vision and capabilities. Industry and Messaigng expertise Phenomenal story-teller Strong Techincal savvy in messaging space Strong understand of policy and compliance with Messaging guidelines and TCPA regulations Designs and drives end user product research Partners with business, internal/external collaborators and Leadership to understand current customer experience, identifies areas of opportunity Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data. Leverages testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment. Works with customers and follows enterprise process to secure and maintain product funding. Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process. Communicates, influences, and sells ideas at VP level and below. This includes regularly delivering product presentations. Drives specific ad hoc analysis and presents information to executive level management on request. Influences product feature set or technical improvements to improve customer experience. Works with external third parties to assess partnerships and licensing opportunities. Maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product. Customer Evangelist Uses customer insights for product vision, strategy, roadmap, priorities. Dedicates time to partners and vendors actively meeting with them to build deeper empathy and understand their needs and priorities. Create, lead, foster an active VOC feed for themselves and team. Actively looks for opportunities to delight or meet customer’s unmet needs. Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpeuating the customer-first mentality. Creates an environment and culture where the team is immersed in customer first attitude. Tests ideas with real customers to ensur that the product delivers the desired benefit. Product Execution & Technical Delivery Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints. This work may include creation of prototypes. Collaborates with PM and Dev leaders Owns and manages product backlog and priorities with our business and technology partners. Scopes and ensures alignment on the prioritization of activities based on business and customer impact. Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap. Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority. Collaborates with partners and Dev / Execution teams to create and communicate anticipated release schedule. In scaled teams, holds regular meetings and coordination activities with other PM’s and Product Owners (if applicable) to ensure parallel work is in sync and dependencies are known. Generates and maintains dashboards and reports that track product health and success metrics, technical KPI’s. Conduct Product Quarterly Business Reviews (QBR’s) and Steering meetings. Runs beta and pilot programs with early-stage products and samples. Collaborates with advertising and public relations to promote product. Supports sales, marketing, and other partner teams with product or technical knowledge and additional documentation. Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support. Recognizes and communicates technical challenges to team members and makes educated trade-off decisions with the team. Accountable for product quality and performance in production environment. Accountable for product team response in event of critical or high impacting defect, including communications to team members at all levels.. Manages development of adoption tools and training materials. Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence). Support and enable core agile practices and tenants: efficient just-in-time flow; lean practices; elimination of waste; DevOps CICD. 6 years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application / product environment. 7 years Product Management experience in an agile software product development environment. Advanced level understanding of customer experience. Shown success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams. Bachelor’s Degree Computer Science, Engineering, IT, or equivalent experience required. Minimum Qualifications : At least 18 years of age Legally authorized to work in the United States High School Diploma or GED T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work. The CDC defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat #LI-Corporate Washington Pay Range : $154,300.00 - $208,800.00 The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/ Never stop growing! T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/ T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests. T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: http://www.t-mobile.com We take equal opportunity seriously—by choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. T-Mobile USA, Inc. maintains a drug-free workplace. The unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in T-Mobile's workplace and employee conduct in violation of this prohibition is subject to employer discipline, including termination. We are committed to maintaining your trust by respecting and protecting your privacy. For more information about how T-Mobile processes the personal data of job applicants, please visit Applicant Privacy Notice.