What are the responsibilities and job description for the Senior Technical Writer position at System One?
Job Description
ALTA IT has a Long-Term Contract position open for a Sr Technical Writer.
Washington DC 20006- Hybrid Work Schedule - 50/50
Per Federal Govt Sector U.S Citizenship is required
Ability to pass Federal background check is required for Level 4 Public Trust Clearance
Work Experience:
Washington DC 20006- Hybrid Work Schedule - 50/50
Per Federal Govt Sector U.S Citizenship is required
Ability to pass Federal background check is required for Level 4 Public Trust Clearance
Work Experience:
- Minimum of 3 years of technical writing experience; 5 years preferred.
- Experience creating and/or editing a myriad of training, promotional, professional, and technical content (e.g., pamphlets, articles, one-pagers, executive summaries, copy/content for websites/web pages, charters, instruction sets, SOPs, user guides, white papers)
- Experience creating and/or editing infographics, icons, graphics, and screenshots for user documentation
- Experience maintaining and improving existing templates, as well as researching and developing new templates
- Customer-facing experience
- Proven track record of exceptional customer service skills
- Use of SharePoint for content and document and content management
- Preferred experience in Agile methodologies; Knowledge Management; SharePoint content administration; Process-based experience, knowledge, and/or certification (e.g. Agile, ITIL, CMMI, Lean Six Sigma)
- Demonstrable spoken and written mastery of the English language
- Work closely with Staff and Leadership to define and implement changes to existing documents or design new documents
- Assists subject matter experts to define processes and structures to create documentation and develop communications strategies.
- Ability to translate complex concepts into useable, audience-appropriate text and graphics
- Able to synthesize writing by multiple authors, creating consistent voice, logical development and organization, appropriate style/formatting and conformity to grammar, while ensuring appropriate audience focus and readability throughout text
- Monitor routing of signature approval process and workflow of assigned documents to ensure document meets timelines
- Developing, organizing, and maintaining documentation libraries for all documents
- Able to use SharePoint for content and document and content management
- Proficient with Microsoft Office suite (Word, Excel, Power Point, Visio)
- Agile methodologies
- Knowledge Management
- SharePoint content administration
- Process-based experience, knowledge, and/or certification (e.g. Agile, ITIL, CMMI, Lean Six Sigma)
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