Job Summary:

Provides technical expertise and supports activities related to ensuring the overall health and modernization of organization-wide Information Technology systems. Provides support to internal lines of business across the technology infrastructure. Serves as a final escalation point for technical issues ensuring system up-time and functionality are maintained. Represents the team in project planning and other meetings and works in conjunction with leadership to drive the overall direction of the team. Mentors, trains and assists team members and serves as lead technical subject-matter-expert and liaison between line of business partners and Information Technology. Contributes to strategic planning and influences best practices and may serve as a key advisor to leadership regarding significant business decisions. Leads, assists and serves as a point of escalation for junior team members

Job Duties and Responsibilities:

• Assists in the design and review of systems across the technology stack ensuring alignment with the overall technology strategy.
• Provides input across the entire project portfolio, serving as subject-matter-expert and consultant.
• Develops plans in conjunction with leadership to optimize the technology stack as well as individual applications.
• Provides guidance to project teams and business as usual activities.
• Works cross-functionally to ensure the support organization is prepared to support new and potential technologies.
• Identifies, designs and implements automation initiatives.
• Identifies troublesome trends and develops plans designed to resolve issues and prevent recurrences.
• Serves as final escalation point for junior engineers.
• Acts as subject-matter-expert for area of responsibility, attending meetings and serving as team representative.
• Assists with the daily flow of work between team members and ensures service levels are achieved.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer supporting diversity in the workplace.