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Network Engineer II
Synoptek Boise, ID
$64k-82k (estimate)
Other | IT Outsourcing & Consulting 4 Months Ago
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Synoptek is Hiring a Network Engineer II Near Boise, ID

Overview

The 411

We think globally, act locally. As a Managed Services Provider Synoptek provides world-class strategic IT leadership and hyper- efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add a Network Engineer II to our talented team. Synoptek is a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. Want to see what we’re made of? Head to Synoptek.com.

Responsibilities

A Day in the Life

The Network Engineer II (Voice) will deal with all aspects related to the maintenance, repair and support of voice services and products to ensure continued operation and functionality of phone systems within Synoptek and for customers.

The ideal candidate will have the ability to be technically hands on providing high-quality technical support to customers at all levels, speaking with a high level of technical understanding, resolving complex technical problems and helping to proactively prevent new issues as it relates to Synoptek and their client’s Voice infrastructures.

Qualifications

The Basics

  • Total Years of Technical Experience: 5
  • Position Specific Experience: 3
  • Mentorship/Leads by Example Experience: 3
  • Project/ Client Engagement/ Customer Facing Experience: 2

Technical Aptitude

  • Detailed understanding of Cisco Unified Communications or other phone systems that incorporate Voice over IP in non-standard/ complex deployment environments
  • Proficient with multiple phone/voice technologies including diagnosing voice quality issues, administering phone system functions like MACD of users, devices, auto-attendants, and queues.
  • Clear understanding of how VoIP runs over an IP Network, with skills that assist in troubleshooting call issues like poor voice quality, jitter, no audio, one-way audio, and phone registration issues.
  • Must have the aptitude to learn advanced voice-related skills including call queue scripting, call queue reporting, call queue administration, and call queue integration with other 3rd party products or database dipping.

Human Aptitude

  • Verbal Communication: Advanced
  • Written Communication: Advanced
  • Customer Service: Advanced
  • Presentation Communication: Intermediate
  • Analytical/Problem Solving: Intermediate
  • Mentoring: Intermediate
  • Influence/Persuasion/Forward Thinking: Intermediate
  • Executive Level Presence: Basic

Education & Certifications

  • Bachelor's degree or equivalent experience is required
  • ITIL, CCNA Collaboration, CCNP Collaboration, or demonstrated 3 years of prior experience with Phone system products.

The Synoptek Promise

When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber level of team, results, growth and clarity. You are our ultimate investment and as part of that you will have access to continuous clarity in your personal and professional development, a team who has your back, mentorship to achieve rock-star level results. We foster a fun and connected environment with employee benefits extending beyond general compensation and into inspired camaraderie, beer-thirty, general office mayhem, a little fun in the midst of the chaos and an invested culture of learning.

Job Summary

JOB TYPE

Other

INDUSTRY

IT Outsourcing & Consulting

SALARY

$64k-82k (estimate)

POST DATE

11/16/2022

EXPIRATION DATE

01/06/2023

WEBSITE

synoptek.com

HEADQUARTERS

IRVINE, CA

SIZE

200 - 500

FOUNDED

2001

TYPE

Private

CEO

TIM BRITT

REVENUE

$50M - $200M

INDUSTRY

IT Outsourcing & Consulting

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About Synoptek

Synoptek is an IT consulting firm that provides project management, data protection, cloud and cybersecurity services to businesses.

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