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Customer Service Specialist
$65k-81k (estimate)
Full Time | Ambulatory Healthcare Services 4 Months Ago
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Synergy Sleep & Respiratory is Hiring a Customer Service Specialist Near Glendale, CA

Customer Service Specialist

- No medical experience needed. We'll train the right candidate.

  • Are you a driven, compassionate, caring individual looking to get into the Medical Field but have no experience?
  • Are you looking for a great company that invests in their employees, provides great benefits and is compassionate about its impact?

This is a great opportunity to learn and grow with an established medical equipment provider!

Our Passion and Vision

Synergy Respiratory has been helping Medicare patients with outstanding in-home respiratory care since 2004. Founded by a Respiratory Therapist, Synergy Respiratory operates with compassion for each patient, and the passion to provide the best quality of care. Our experience, expertise and dedication to COPD and other types of respiratory illness allows us to be the best partner to the physician offices in the management of their Medicare patients with chronic respiratory issues. At Synergy, each and every patient matters. 

We Value Our Team

To provide the best service, we need to have the best people. Synergy Respiratory recognizes and understands that our team makes it possible for us to provide the excellent service to our patients and physician offices. We offer competitive pay, friendly work environment and growth opportunities. And because we’re not a big corporation, each member of our team has a voice in how we can grow, improve and succeed. 

Our Customer Service Specialist is the main point of contact for our physicians, patients and partners and is responsible for receiving, qualifying and performing all tasks related to the order intake process and coordination of patient care. 

Job responsibilities include, but are not limited to: 

  • Read, understand, and apply policies and guidelines.
  • Answer and respond to incoming phones calls in an exceptional quality manner.
  • Verify and run insurance eligibility.
  • Effectively communicate any order necessities required with the Patient Care (Sales) Representative.
  • Enter and edit patient records, including notes on the status of the order.
  • Obtain information from a variety of sources, including patients and caregivers.
  • Establish and maintain effective working relationships with patients, caregivers, internal and external referral sources.
  • Use tact and empathy in working with patients and families under stressful situations.
  • Perform multiple tasks with attention to detail in a fast-paced environment with frequent interruptions.

EXPERIENCE:

  • One or more years of customer service experience
  • High school diploma or GED
  • Candidates must be able to successfully pass background and drug screen
  • Bilingual preferred, not required

WHY YOU'LL LOVE IT HERE:

  • Competitive compensation
  • Comprehensive Health, Dental and Vision insurance plans
  • 401K with company matching
  • Paid Holidays, Vacation, and Sick time
  • Alternative Workweek (Tuesday-Friday)

Synergy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ambulatory Healthcare Services

SALARY

$65k-81k (estimate)

POST DATE

11/24/2022

EXPIRATION DATE

06/23/2023

WEBSITE

synergysr.com

HEADQUARTERS

Bakersfield, CA

SIZE

25 - 50

INDUSTRY

Ambulatory Healthcare Services

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The job skills required for Customer Service Specialist include Customer Service, Attention to Detail, Communicates Effectively, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Specialist job description and responsibilities

Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.

02/03/2022: New Britain, CT

Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.

01/27/2022: Lowell, MA

Customer agents talk to customers on behalf of businesses and companies.

01/30/2022: Rockford, IL

They help customers with their queries and complaints.

02/04/2022: South Bend, IN

A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.

01/31/2022: Rapid City, SD

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Specialist jobs

Certified Customer Service Specialist (CSS).

02/10/2022: Toledo, OH

Communicate as efficiently as possible.

01/12/2022: Gary, IN

Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.

02/13/2022: Galveston, TX

Position requires thorough knowledge of product lines and the ability to exceed customer expectations.

02/17/2022: Pascagoula, MS

6-12 months of customer service experience and/or training; or equivalent combination of education and experience.

02/28/2022: Laramie, WY

Step 3: View the best colleges and universities for Customer Service Specialist.

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